Manager, Airport Operations - SFO

The Manager, Airport Operations is responsible for the day-to-day management of employees, ground handlers and external suppliers, including operational decisions and the overall coordination of activities to safely deliver the customer experience while achieving operational and financial objectives. In addition, the incumbent will provide leadership to all employees in order for them to carry out their roles, responsibilities and meet performance metrics to ensure that Air Canada is the airline of choice. Responsibilities: - Responsible for the day-to-day management of operations at the respective station. Work as per SMS and other applicable authorities, including a strong partnership with airport safety. - Ensures Safety, Security and Customer Service standards are observed, monitored, and practiced consistently. - Acts as a role model for safety awareness in compliance with government and company safety standards, regulations, and compliance with standards of IOSA, SMS and other applicable authorities. - Anticipates, identifies and resolves service and operational problems with a results-oriented approach to Safety, Security and Performance. - Provides operational leadership and oversight across various airport functions to support safe, efficient, and customer-focused operations. Duties require a visible presence throughout the airport environment, including terminals, gates, ramp areas, and other operational locations, with frequent walking, prolonged standing, and exposure to varying weather conditions. - Plans, organizes, manages and enhances Airport Customer Experience functions including Passenger, Aircraft and Baggage Services. - Manages effective deployment of staff to support Customer Experience and on-time performance. - Provides leadership to ensure the implementation, maintenance and improvement of procedures and processes to achieve or exceed customer service level and performance standards. - Monitors and authorizes airport expenses, while seeking opportunities for cost control to mitigate on going operational expenditures to meet budgetary constraints. - Liaises with other functional work groups, contract carriers and Star Alliance partners to perform efficiency and effectiveness. - Communicates with staff on a regular basis to keep them informed and knowledgeable of new products, performance issues and branch objectives. - Guides the staff, counsels and motivates team through example and be accountable for their performance. - Recognizes and acknowledges employees who consistently deliver excellent customer service. - Documents and takes corrective action to address employee(s) poor performance according to accepted guidelines/procedures. - Establishes and maintains a professional relationship with Union representatives. - Works in close partnership with the Airport Authorities, TSA and USCBP. - Supports a 24/7 airport operation and must be available to work flexible hours, including evenings, weekends, holidays, and irregular schedules as required to meet operational needs. Qualifications - Possess at least a high school diploma or the equivalent operation experience. - 5+ years of experience in airport operations, including direct supervision of employees in a fast-paced environment; experience leading in a unionized workplace is considered an asset. - Valid passport to travel (including overnight international trips) as needed. - Ability to successfully obtain Airport specific badging and seals (Security clearance and USCBP clearance required). - Customs Seal required and is subject to approval by U.S. Customs and Border Protection and/or thirdparty equivalent. - Ability to walk long distances frequently and stand for long periods. - Strong analytical, planning, and problem-solving skills with the ability to assess risk, establish priorities, and respond effectively to operational challenges. - Excellent interpersonal skills, with the ability to effectively collaborate with employees, union representatives, third party vendors, airport authorities, regulatory agencies, and business partners. - Sound knowledge of airport operations, including customer service, ramp operations, and passenger service within a complex airport environment. - Proficiency with Microsoft Office applications and airport operational systems. - Demonstrated ability to lead in a complex, fast-paced, 24/7 operational environment, balancing competing priorities and responding effectively to operational challenges as they arise. - Demonstrate punctuality and dependability to support overall team success in a fast-paced environment. Note: Non-citizens with Employment Authorization Documents (EADs) and Permanent Residence Cards (Green Cards) may not be eligible to obtain a Customs Seal. Please consult U.S. Customs and Border. Protection website for eligibility information (https://www.cbp.gov/travel/ebadge-trusted-workerprogram). Conditions of Employment: - Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest. Salary Range The salary range for this position is $90,000 - $100,000USD. Starting salary will be determined based on relevant experience and qualifications. Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.