Description The Team Microsoft Enterprise Solutions sits within the IT Engineering group of A&M's Corporate Information Technology organization. The team implements, operates, and evolves the firm's Microsoft enterprise platforms, AI technologies, and the platforms and tools integrated with them. This includes governance, administration, licensing, and lifecycle management across collaboration platforms and AI environments, keeping solutions secure, compliant, and scalable. The team works with other global corporate teams such as Security, Legal, Privacy, the Global AI Knowledge Organization, infrastructure and engineering teams, business stakeholders, and vendors across governance, platform operations, and AI enablement.
As Manager, AI & Automation, Microsoft Enterprise Solutions, you will lead day-to-day execution of enterprise AI and automation work across Microsoft 365 Copilot, Copilot Studio, Power Platform, agents, and integrations, including data-flow analysis, usage and adoption reporting, AI governance, business-as-usual operations, and L3 support. You will turn approved direction into working plans, coordinate delivery across technical teams, partners, and vendors, and bring clear recommendations and decision requests to the Director, Microsoft Enterprise Solutions. You will do this in an enterprise-scale, global Microsoft 365 environment that spans dozens of data residency locations and large, growing data volumes, and that continues to expand through new business units, geographies, and AI capabilities.
How you will contributeAI and automation delivery
- Lead day-to-day execution of Microsoft 365 Copilot, Copilot Studio, Power Platform, and agent workstreams, business-as-usual operations, and L3 support, turning approved direction into delivery plans and work assignments.
- Assess requests for new AI capabilities, agents, and automation for business value, risk, supportability, and cost, and bring recommendations and decision requests to the Director.
- Serve as the escalation point for complex platform issues and act as incident lead for outages affecting Copilot, Copilot Studio, and Power Platform.
- Review the Microsoft roadmap and Message Center changes for Copilot, Copilot Studio, and Power Platform.
AI and Power Platform governance
- Implement the approved governance framework for Copilot, Copilot Studio, Power Platform, and agents, including AvePoint and native capabilities for Power Platform, partnering with the Manager, Governance.
- Implement approved Power Platform data loss prevention policies and agent and environment standards, working with the Global Security Office.
- Coordinate audit evidence, access and sharing reviews, and AI-related data protection, including DSPM for AI, with the Manager, Governance.
Research and reporting
- Lead technical research into how AI capabilities access, process, and store firm data, and document data flows and findings for leadership.
- Lead Copilot usage and adoption reporting, and monitor Copilot Credits and Power Platform capacity.
Change and adoption
- Oversee technical change control, peer reviewing change records and rollback plans before approval and change advisory board review.
- Lead organizational change management, adoption, and enablement for AI and automation, including communications, training, office hours, and knowledge articles.
Team, stakeholders, and licensing
- Lead, coach, and develop engineers on the AI & Automation team.
- Serve as the primary point of contact for AI and automation stakeholders across A&M business units.
- Direct vendor and Microsoft engagement within approved scope.
- Provide financial and licensing input into budgets, and translate Power Platform, Copilot, and Copilot Credits licensing into guidance for the Support Engineer, Software Asset Management.
QualificationsRequired
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent professional experience.
- 5+ years of experience in enterprise AI, Microsoft 365, Power Platform, or automation, including leading delivery, business-as-usual operations, and L3 support in a large, global enterprise or professional services environment.
- Experience operating at enterprise scale in a global, multi-geo Microsoft 365 environment, including scaling AI and automation as adoption grows.
- Strong knowledge of Microsoft 365 Copilot, Copilot Studio, and Power Platform administration, environments, connectors, and data loss prevention.
- Working understanding of AI concepts, such as grounding, agents, orchestration, Model Context Protocol (MCP), and responsible AI.
- Strong knowledge of Power Platform and Copilot licensing, Copilot Credits, and their impact on budgets.
- Working knowledge of Microsoft Purview, DSPM for AI, Microsoft Entra ID, ServiceNow, and change control.
- Experience leading teams, technical change control, and organizational change management.
- Strong communication skills, including presenting complex technical topics to senior and non-technical audiences.
Preferred
- Relevant Microsoft certifications, or commitment to pursuing them.
- Commitment to continuous learning as Microsoft and AI capabilities evolve.
The salary range is $140,000 - $150,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details. 
