Deep healthcare or health-tech experience with health systems or multi-site provider organizations.
5-8+ years of customer-facing experience, including 2+ years in management.
Proven track record in hiring and developing high-performing teams.
Experience in AI or automation adoption in healthcare settings.
Familiarity with EHR systems like Epic or athenahealth and their workflow impacts.
Startup experience with process building and adaptability to change.
Strong analytical skills and ability to communicate ROI effectively.
Responsibilities
Hire, coach, and develop the Agent Strategy Managers with clear performance expectations.
Own team-level adoption, retention, and expansion results for health systems.
Shape account assignments based on health system complexity and opportunities.
Coach the team on executive engagement and lead high-stakes conversations.
Utilize portfolio data to enhance patient access outcomes and identify growth opportunities.
Develop playbooks and operating practices for consistent team delivery.
Collaborate with Implementation, Sales, Product, and Engineering to address customer challenges.
Benefits
Competitive compensation including salary and employee stock options.
Annual budget for professional development and training opportunities.
Office setup stipend for a comfortable and productive workspace.
Top-tier health coverage including medical, dental, and vision insurance.
Flexible PTO to recharge and maintain work-life balance.
Meals and snacks provided to fuel creativity and productivity.
Fitness stipend to support wellness through gym memberships.
Commuter benefits to ease transportation costs.
401(k) plan to help build retirement savings.
Full Job Description
About the Role
As Manager, Agent Strategy Team at Assort Health, you'll build and lead the team behind some of our largest, most complex healthcare partnerships.
You'll develop talented strategists, shape how we serve health systems, and turn AI adoption into measurable improvements in patient access. Most of your time will focus on leading the team, alongside a small portfolio of strategic accounts.
What You'll Do
Hire, coach, and develop Agent Strategy Managers with clear expectations for performance.
Own team-level adoption, retention, and expansion results, helping health systems realize the full value of Assort.
Shape account assignments, capacity, and coverage around each health system's complexity, risks, and opportunities.
Coach your team on executive engagement and lead high-stakes conversations with clinical, operational, and technology leaders.
Use portfolio data to improve patient access outcomes, demonstrate ROI, and identify growth opportunities.
Build playbooks and operating practices that help the team deliver consistently as Assort grows.
Partner with Implementation, Sales, Product, and Engineering to resolve customer challenges and inform health-system priorities.
What You Bring
Deep healthcare or health-tech experience supporting health systems, academic medical centers, or complex multi-site provider organizations.
5-8+ years of relevant customer-facing experience, including 2+ years managing teams.
A track record of hiring and developing teams that deliver measurable retention and expansion results.
Experience helping healthcare customers adopt AI or automation and translate adoption into operational value.
Familiarity with EHR integrations such as Epic, athenahealth, or eClinicalWorks, and their impact on healthcare workflows.
Experience working in a startup, building processes, and navigating changing priorities.
The credibility to earn trust across executive, clinical, operational, and IT stakeholders and guide difficult conversations.
Strong analytical and product judgment, including setting targets, diagnosing portfolio risk, and communicating customer ROI.
Nice to Have
Experience scaling a customer-facing function through rapid growth.
Experience leading geographically distributed teams.
Experience developing future team leads or managers.
Benefits & Perks for Assorties
Competitive Compensation - Including salary and employee stock options so you share in our success.
Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
🥗 Meals & Snacks - Lunch, dinner, and snack breaks that fuel great ideas.
Fitness Stipend - Your wellness matters. We reimburse monthly membership costs to support your health.
🚆 Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
