Polaris Industries Inc

Manager, Aftersales (Service & Parts) AZ or SoCal based

Polaris Industries Inc$85K — $100K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred
  • 3+ years experience in powersports, marine, or automotive service operations
  • Strong knowledge of dealership operations and financial systems
  • Experience in leading training sessions
  • Proficiency in Microsoft Office applications
  • Valid driver's license with ability to travel about 80% of the time
  • Must have home office in AZ or SoCal with regional travel capacity

Responsibilities

  • Consult with dealerships to enhance ORV service and parts operations
  • Analyze dealer discussions and customer feedback to identify improvement areas
  • Collaborate with dealers to boost customer satisfaction and service sales
  • Develop and deploy strategies to achieve dealer performance targets
  • Promote best practices for timely completion of service bulletins
  • Conduct in-dealer training sessions and disseminate best practices
  • Monitor industry trends to improve operations and customer experiences
  • Partner with dealerships to formulate measurable goals and strategic plans

Benefits

  • Access to innovative operational tools and technologies
  • Opportunities for extensive travel across state regions
  • Impactful role in shaping customer loyalty and satisfaction
  • Collaboration with a network of dealerships
  • Training and development in dealership best practices
Full Job Description
Position Overview

Are you passionate about driving excellence in dealership operations? As one of our Fixed Operations Area Managers, you'll play a pivotal role in optimizing off-road vehicle (ORV) service and parts strategies across 15+ dealers in Arizona and Southern California. Your focus will be on improving dealer profitability, enhancing customer experiences, and fostering long-term customer loyalty. This is your opportunity to bring innovative ideas, analyze business operations, and make a tangible impact on both dealer success and customer satisfaction.

Key Responsibilities
  • Consult with Polaris dealerships to improve their ORV service & parts business.
  • Utilize data and insights from dealer discussions, customer feedback platforms like Medallia, and other resources to identify and implement areas of opportunity.
  • Collaborate with dealers to drive customer satisfaction and retention by growing service and parts sales capabilities.
  • Develop and implement fixed operations strategies and processes to achieve dealer performance objectives.
  • Establish and promote best practices to improve the completion rates of safety and service bulletins.
  • Lead in-dealer training sessions and support the sharing of learnings and best practices across the dealer network.
  • Stay ahead of industry trends to maintain a competitive edge, leveraging new technologies, tools, and customer behavior insights to enhance operations and customer experience.
  • Partner with dealerships to set measurable goals and strategic plans for success.


Desired Competencies
  • Analytical Thinking: You thrive on data-driven decision-making, using insights to identify and solve problems effectively.
  • Communication & Influence: You excel in leading discussions, facilitating training, and building relationships with diverse stakeholders to drive results.
  • Innovation: You proactively embrace new ideas, tools, and technologies to create solutions that enhance dealership operations and customer satisfaction.


Qualifications
  • Bachelor's Degree preferred.
  • 3+ years of experience in powersports, marine, or automotive dealer service operations.
  • Strong knowledge of dealership operations and financial systems.
  • Comfortable leading training sessions and classroom-style instruction.
  • Proficiency in Microsoft Office applications.
  • Valid driver's license and ability to travel approximately 80% of the time (mostly via company vehicle).
  • Ability to drive to a major airport for travel as needed.
  • AZ or SoCal-based home office w/regional travel


The starting pay range for California is $85,000 to $100,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.

#LI-ERF1

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

About Polaris Industries Inc

Polaris Industries Inc Careers

Join the dynamic team at Polaris Industries Inc, a leader in the powersports industry, and propel your career to new heights with unparalleled job opportunities. At Polaris, innovation and leadership drive us forward, and we invite you to be a part of our trailblazing journey.

Work You’ll Do

At Polaris Industries Inc, you will collaborate with a global team of professionals dedicated to setting benchmarks in the powersports sector. Our commitment to excellence in innovation and diversity training ensures that every team member is equipped to contribute to our shared goals effectively.

Lead with Innovation

Step into a role at Polaris Industries Inc and lead projects that redefine industry standards. Our culture thrives on innovation and leadership, fostering a workspace where forward-thinking and proactive problem-solving are at the forefront.

Engage in Meaningful Work

Join our market-leading team and help drive digital transformation across the industry. Polaris Industries Inc is not just about powersports; it's about creating experiences that resonate with our customers worldwide. Your work will directly impact our success, enhancing how our customers engage with the outdoors.

Career Growth and Opportunities

Polaris Industries Inc is deeply committed to the professional growth of its employees. With a variety of career paths available, the potential for advancement is substantial. We support your professional journey with robust training programs, leadership development opportunities, and a commitment to promoting from within.

Internship Programs

Kickstart your career with a Polaris internship. Gain invaluable industry experience, develop essential skills, and build a professional network that will serve you throughout your career. Our internships offer a hands-on approach to learning and development, paired with real-world projects that prepare you for future employment.

Diversity and Inclusion

At Polaris Industries Inc, we believe diversity drives innovation. Our inclusive culture welcomes professionals from all backgrounds, encouraging a diverse range of thoughts and ideas. Diversity training is integral to our operations, ensuring that all team members feel valued and understood.

Benefits and Culture

Choose a career at Polaris Industries Inc and enjoy not just a job but a lifestyle. Our benefits package is designed to support our team members in achieving a healthy work-life balance, including health, vision, and dental insurance, employee discounts, and more. Our company culture champions enthusiasm, dedication, and passion, with a focus on maintaining a supportive and inclusive workplace.

Join Our Team

Explore the job opportunities at Polaris Industries Inc and find the position that matches your skills and interests. We are hiring creative, curious, and driven individuals ready to make a significant impact in the powersports industry. Whether you are looking for an internship, an entry-level position, or a leadership role, Polaris offers a path that aligns with your career aspirations.

Stay Connected

Keep up to date with the latest at Polaris Industries Inc: - **Career Tips**: Get insider perspectives and industry-leading insights to enhance your professional journey. - **Networking Events**: Connect with leaders and peers within the industry through our networking events and online communities. - **Job Alerts**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences.

Apply Now

Ready to accelerate your career? Submit your resume, prepare for your interview, and join a team that’s redefining an industry. At Polaris Industries Inc, your future is waiting.
Learn more about Polaris Industries Inc
Size
16,000 employees
Market Cap
$5.7 billion
Industry
Net Income
$124.8 million
Founded
1954
5 Year Trend
+12.7%
Revenue
$7 billion
NASDAQ

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