In this role, you will:
- Lead and develop a team responsible for accurate, timely, and efficient global cash application and payment operations across Expedia Group partners.
- Manage daily workload distribution, prioritization, escalations, and issue resolution while maintaining established financial controls, service standards, and operational continuity.
- Monitor cash application automation, accuracy and timeliness, unapplied cash aging, escalation resolution turnaround, and progress against process improvement initiatives.
- Partner with internal organizations, Lines of Business, and external stakeholders to resolve financial transaction and system issues and improve customer and partner outcomes.
- Drive continuous improvement across cash application workflows by identifying automation opportunities, reducing manual effort, strengthening controls, and improving process efficiency.
- Use Oracle ERP, Salesforce, Excel, SQL, reporting tools, and data-driven analysis to improve operational visibility and safely integrate and operate AI/ML-enabled solutions that improve outcomes.
Minimum Qualifications:
- Minimum of 2 years of people management experience and 4 years of applicable accounts receivable experience, including responsibility for day-to-day operational execution and issue resolution.
- Minimum of 2 years of experience with international cash remittance and ownership of cash application activities, financial transaction resolution, or a defined operational portfolio.
- Working knowledge of intermediate accounting principles, reconciliations, financial controls, and accounts receivable operations.
- Technical proficiency with Oracle ERP, Salesforce, Excel, and SQL, along with experience using reporting or financial systems to monitor performance and support operational decisions.
- Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products.
Preferred Qualifications:
- Bachelor’s degree plus 2 or more years of applicable experience, with experience managing Order to Cash functions in Oracle Cloud ERP.
- Demonstrated success improving cash application automation, accuracy, timeliness, unapplied cash aging, escalation resolution, or other operational performance metrics.
- Experience leading process optimization, automation initiatives, or cross-functional projects across multiple organizations, Lines of Business, systems, or international payment environments.
- Proven ability to use reporting, analytics, and operational metrics to identify risks, allocate resources, improve workload utilization, and guide data-driven decisions.
- Experience safely operating AI/ML-enabled finance or workflow solutions to reduce manual effort, improve transaction accuracy, strengthen controls, or enhance operational visibility.
The total cash range for this position in Springfield is $66,000.00 to $92,500.00. Employees in this role have the potential to increase their pay up to $105,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Benefits and perks
Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at .
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request athttps://expedia.service-now.com/askeg?id=job_accommodation.
