2+ years of quota-carrying sales or account management experience with a proven track record of exceeding goals.
1+ years of experience building and leading account management or sales teams.
Experience in fast-paced, results-oriented go-to-market environments, preferably in SaaS or AI.
Strong passion for hiring and team development.
Ability to communicate technical and financial value to customers, including executives.
Proficiency in data analytics tools like Salesforce and Excel, with a data-driven decision-making approach.
Excellent collaboration and communication skills, with a knack for influencing others.
High adaptability and willingness to tackle complex challenges.
Responsibilities
Build and lead a high-performing team of 5-8 Account Managers, setting standards for culture and execution.
Prioritize team efforts and engage with AMs to penetrate top accounts.
Manage team performance metrics and forecast business outcomes to senior leadership weekly.
Hire and train new AMs on product knowledge and competitive landscape.
Conduct daily coaching sessions, providing feedback and career development for team members.
Refine processes and tools to enhance team efficiency as the segment grows.
Collaborate cross-functionally with Sales, CX, CSM, Risk, and Product to drive results.
Benefits
Flexible PTO for work-life balance.
Centralized ordering for home-office equipment.
Health and wellness stipend to support well-being.
Budget for intra-office travel to foster team connections.
Weekly coffee stipend to enjoy while working.
100% medical, dental, and vision insurance for employees in the U.S.
401(k) plan with employer matching contributions.
Generous parental leave policy at 100% pay.
Pet insurance to support furry family members.
Full Job Description
About The Role
The next chapter of Ramp's growth runs straight through the customers we already have: 80,000+ finance teams who adopted us for one thing and haven't yet seen what the rest of the platform can do for them. Account Management owns that opportunity - and this role owns the team building the motion to capture it.
You'll lead a group of 5-8 Account Managers, each carrying a book of ~3,000 emerging and SMB customers with real latitude over how they grow it. This is a build role, not a maintain role: the playbooks, coaching systems, and performance bar you set are the ones this team runs on next year. Your ceiling is set by how well you turn individual AM judgment into a repeatable, scalable motion that grows the segment.
What You'll Do
Build and run a high-performing team of 5-8 Account Managers - setting the bar for culture, morale, and daily execution.
Understand where to prioritize your teams time. Engage directly with AMs to identify and break into top accounts, especially where trust is being built or repaired.
Own the number. Manage quota performance and pipeline generation across your team to hit spend activation, product activation, retention, and expansion goals. Forecast your business to senior leadership on a weekly cadence.
Hire and develop the next generation of AMs - training on product, buyer personas, competition, and tooling through role-plays, game film, and real deal work.
Coach relentlessly. Run daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths for every rep on your team.
Turn what works into a system. Continuously refine team processes and tooling to improve output and efficiency as the segment scales.
Represent Account Management cross-functionally, partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.
What You'll Need
Minimum 2+ years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record of exceeding goals (new business or cross-sell/upsell experience mandatory)
Minimum 1+ years building and leading account management or sales teams, with a track record of exceeding goal (new business or cross-sell/upsell experience mandatory)
Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies
A genuine passion for hiring, with a thoughtful approach to team planning and development
Ability to articulate contractual, technical, and financial value to customers, including executive leaders
Proficiency with data analytics tools (Salesforce, Looker, Excel) and a bias toward using data to drive decisions
Strong collaboration and influencing skills, backed by excellent communication and presentation ability
High agency and adaptability - no two days are the same, and the only constant is change
A desire and willingness to jump headfirst into complex, challenging problems for the good of the business.
Benefits available to all full-time Ramp employees (Global)
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Canada
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
United Kingdom
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
About RAMP Holdings
RAMP Holdings is a software company that provides video and audio search solutions to clients in various industries. The company was founded in 2008 and is headquartered in New York City. RAMP's products include a video platform, a media management system, and a transcription service. The company has worked with clients such as NBCUniversal, Fox News, and the PGA Tour.
