The Opportunity:The Manager, Account Management will lead a team supporting media and entertainment advertisers and agency partners, including studios, streaming services, and networks. This role is accountable for strong client service, reliable campaign delivery, team development, and healthy account growth.
The manager will coach Account Directors, Senior Account Managers, and Account Managers while partnering closely with Sales and cross-functional teams. They will help balance client and revenue needs with campaign requirements and team capacity, resolve escalations, and ensure the team can deliver against its commitments.
Responsibilities:- Lead, coach, and develop a team of Account Directors, Senior Account Managers, and Account Managers, setting clear expectations and supporting their growth.
- Oversee account management and campaign execution across the team, ensuring clients receive proactive communication and campaigns are managed effectively from launch through completion.
- Partner with Sales on account strategy, client needs, and campaign commitments; address scope, timing, or capacity concerns early and align on workable solutions.
- Serve as an escalation point for complex client, campaign, and operational issues, coordinating with the right partners to resolve them.
- Monitor team and campaign health, including delivery, pacing, client concerns, workload, and revenue risks; use reporting and account context to identify issues and opportunities.
- Manage team capacity and priorities, helping ensure urgent requests are handled without compromising existing client commitments.
- Collaborate with Sales, Ad Operations, Product, Feasibility, and other partners to support campaign delivery and improve the client experience.
- Reinforce consistent processes, service expectations, and operational best practices across the team.
- Identify process or tooling gaps and work with relevant partners to improve how the team operates.
- Foster a collaborative, accountable team culture focused on client outcomes, professional development, and continuous improvement.
Requirements:- 7+ years of experience in digital media, advertising, or campaign management; experience in connected TV, streaming, or media and entertainment is preferred.
- Experience leading, coaching, or mentoring client-facing account management or campaign teams.
- Demonstrated success managing complex client relationships and campaign portfolios.
- Strong judgment and communication skills, including the ability to navigate competing priorities and resolve challenges across teams.
- Ability to work constructively with Sales while advocating for clear client expectations, sound campaign execution, and realistic team capacity.
- Experience monitoring campaign performance, identifying delivery risks, and communicating clear action plans.
- Strong organizational skills and the ability to manage multiple time-sensitive priorities.
- Familiarity with CRM, campaign management, and reporting tools.
Compensation & Benefits- Tier 1* (San Francisco Bay Area, New York City Tri-State Area, Los Angeles Metro Area, and Seattle Metro Area)$146,000 - $190,000/year
- Offers Bonus
- Benefits & Perks: 100% employer-paid medical, dental, and vision coverage for employees and eligible dependents. Company-paid life and AD&D, STD and LTD insurance, plus optional supplemental coverage. 401(k) with company match. Flexible Time Off (FTO). Paid parental leave.
