Manager, Account

Job Description:

Position Summary:

This position is responsible for leading and achieving profitable growth and margin management of the assigned programs/customers to drive profitability and growth. This includes developing, maintaining and establishing the customer relationship while also being responsible for achieving established priorities and goals.

Primary Responsibilities:

• Responsible for commercial management of assigned customer(s)
  • Market share, competitor programs, overall value of addressable market
  • Competitor market information and important changes in their business efforts
  • Full cycle plan and backlog details
  • Revenue performance versus commitments over business plan horizon
  • Plans to achieve profitability targets and growth commitments
• Responsible for overall accuracy and fidelity of commercial documents throughout our systems.
• Responsible for overall day to day front line relationship (buyer/engineer up to senior buyers/engineers)
• Responsible for achieving the assigned profitability and growth targets for assigned customer(s)
• Responsible for achieving sales task target for assigned customer(s)
• Responsible for partnering with cross functional groups to establish target programs and strategies to win.
• Responsible for partnering with cross functional groups to grow profitability on awarded programs.
• Participate in the development of and execute strategic plan for the customer and/or product to achieve profitable growth targets within the region and globally
• Responsible for communicating strategies to win and business opportunities to leadership for approvals.
• Contribute to management of customer business plan or productivity programs internally and externally
• Work with Engineering, Operations, Purchasing and Cost Estimating to ensure quotes are competitive, accurate and submitted on time for customer and/or product

• Maintains part pricing matrix, closure of all open financial/economic issues and coordinating part transfers
• Support Finance in tracking of formal amortization schedules with customers
• Lead and develop cross-functional customer relationships with all disciplines

• Develop cross-functional internal relationships (Sales, Engineering, Operations, Purchasing, Cost Estimating, etc.)

• Develop and lead price negotiations with the customer ensuring consistency at the customer level
• Support and mentor Account Managers and Sales Analysts
• Understands and properly utilizes required internal and external systems and procedures.
• May, on occasion, be required to perform duties other than those specified in this description

 Education and Qualifications:

• Bachelor’s Degree required in business, economics, finance, engineering or similar
• 3 - 5 years of experience as an account manager working with automotive OEM customers and demonstrated ability to be autonomous in customer management
• Understanding of OEM manufacturing and assembly environments
• Technical knowledge to discuss product capabilities in detail with all OEM customer functions
• Ability to articulate complex ideas and communicate effectively with customers and cross-functional teams
• Ability to make decisions on customer requests varying from program support to profit margin, which affects long term profitability
• Strong verbal and written communication skills with exceptional negotiating abilities
• Project management skills are desired with excellent ability to prioritize, multitask and organize
• Ability to articulate complex business case proposals to internal and external management and influence decision making
• Strong, polished presentation and negotiation skills
• Proficient in Microsoft Office
• Willingness and ability to travel, as necessary

Work Environment/Work Conditions:

• Professional Office Environment
• Must wear proper personal protection equipment while on manufacturing floor
• Travel to manufacturing facilities or customer locations when required
• Equipment used requires proper training on the potential for and avoidance of injury

Position Type:

Additional Locations: 

Remote Status: