Job DescriptionLocation - This role is in-person. Work primarily takes place at North Campus, Edmonton.
The Manager of Accommodated Exams provides operational leadership, staff supervision, risk management, and service oversight for the university's accommodated exam program. The position is responsible for ensuring that students with approved exam accommodations receive timely, accurate, confidential, and legally compliant exam services, while also maintaining academic integrity and instructor confidence in the exam administration process.
Operating within the office of Accessibility & Accommodations, the Manager oversees the full accommodated exam cycle, including student exam requests, instructor exam details, scheduling, exam preparation, administration, invigilation, proctoring procedures, service quality, and post-exam follow-up. The position manages high-volume and time-sensitive operations that affect students, instructors, faculties, departments, and central administrative units across the university.
The Manager provides direct supervision and operational leadership to both continuing staff and a large complement of casual proctoring staff. The role requires strong knowledge of disability accommodation processes, exam administration, university policy, student service, privacy and confidentiality, staff supervision, scheduling, and continuous improvement. The Manager contributes to the university by ensuring equitable access to assessment while protecting the integrity, reliability, and credibility of university examinations.
ResponsibilitiesTeam Leadership & Staff Management
- Recruit, onboard, schedule, and coach both permanent team members and a large complement of casual proctoring staff.
- Foster a collaborative, inclusive, and high-performance workplace environment.
Operational Leadership & Exam Delivery
- Oversee the complete accommodated exam lifecycle: registration, scheduling, exam prep, proctoring, invigilation, and post-exam follow-up.
- Ensure operations comply with university policies, disability accommodation standards, and privacy legislation.
Continuous Improvement & Risk Management
- Identify operational bottlenecks, implement streamlined workflows, and elevate service standards.
- Manage operational risks related to high-volume exam delivery and uphold strict academic integrity protocols.
Stakeholder Engagement & Resource Oversight
- Partner closely with accessibility specialists, instructors, faculty leaders, and central administrative units.
- Oversee financial administration and resource allocation for the accommodated exam center.
Qualifications- Undergraduate degree required; graduate degree preferred in a relevant field such as education, student affairs, disability studies, public administration, social sciences, management, or a related discipline.
- Several years of progressively responsible experience in post-secondary student services, accessibility services, exam administration, academic operations, or a comparable complex service environment.
- Demonstrated knowledge of disability accommodation principles, duty to accommodate, accessibility, privacy, confidentiality, and equitable student service in a post-secondary environment.
- Strong understanding of exam administration, academic integrity, invigilation practices, student assessment processes, and the operational risks associated with high-volume exam delivery.
- Demonstrated experience supervising staff, including recruitment, onboarding, training, scheduling, coaching, performance management, and conflict resolution.
- Ability to manage large casual staffing complements and complex shift schedules in a high-volume, deadline-driven environment.
- Strong operational planning skills, including the ability to anticipate demand, assess capacity, allocate resources, manage competing priorities, and respond effectively to urgent issues.
- Excellent judgment and decision-making skills, particularly in situations involving student accommodations, academic integrity, instructor expectations, privacy, and institutional risk.
- Strong communication skills, including the ability to communicate clearly and respectfully with students, instructors, staff, proctors, vendors, and senior administrators.
- Ability to develop, document, implement, and improve procedures, workflows, training materials, communication templates, and service standards.
- Strong analytical and problem-solving skills, including the ability to identify service gaps, assess risks, interpret feedback, and recommend practical improvements.
- Demonstrated ability to manage sensitive and confidential information with discretion, professionalism, and sound judgment.
- Ability to work collaboratively with accessibility specialists/advisors, instructors, faculties, administrative units, technology partners, and other stakeholders.
- Experience with scheduling systems, student information systems, learning management systems, exam management platforms, spreadsheets, reporting tools, and standard office software.
- Commitment to student-centred service, accessibility, inclusion, procedural fairness, academic integrity, and continuous improvement.
Application InstructionsClick "Apply Now" and submit the following documents:
- Resume
- Cover Letter
- Access, Community, and Belonging Philosophy
This position has a comprehensive benefits package and an annual salary range of $71,191 to $118,659.
The terms and conditions of this appointment are governed by Schedule F of the collective agreement between the Board of Governors of the University of Alberta and the Association of Academic Staff of the University of Alberta.
About the TeamStudent Success and Experience (formerly Office of the Dean of Students) holds student support at the heart of everything we do. We provide services focused on student well-being and flourishing both in the classroom and beyond. We offer a wide range of services, including career guidance, health and wellness resources, academic support, and assistance for students facing unexpected challenges or personal difficulties. We also work closely with faculty and staff across campus to ensure students receive coordinated support when they need it most.
