General Description of the Job ClassSupport the following performance management and improvement services for the Duke Health System Acute Care Analytics and Improvement office supporting Duke Health Raleigh Hospital, Durham Regional Hospital, Duke Health Lake Norman and other entities within the Duke University Health System
This position will focus on advanced analytics, data engineering, and performance improvement to enhance clinical operations and patient safety outcomes-particularly within our community hospitals.
Duties and Responsibilities of this LevelOperational and Analytic Support- Lead development, validation, and maintenance of standardized analytics supporting KPIs
- Design and maintain dashboards and reports to monitor performance trends and outcomes.
- Translate complex data into clear, actionable insights for clinical and operational leaders.
Project Management & Operational Support- Provide technical project management support for operational and strategic initiatives within our community hospitals
- Facilitate cross-functional collaboration among physicians, nursing, operations, analytics, and leadership.
- Develop project plans and outcome measures aligned with health system goals.
Performance Improvement- Serve as a technical and analytical lead for multidisciplinary performance improvement initiatives.
- Apply performance improvement methodologies (e.g., Lean, Six Sigma, PDSA) to identify inefficiencies and drive sustainable change.
- Monitor impact of interventions and recommend course corrections based on data trends.
System Alignment- Align community hospital performance initiatives with broader health system goals and hospital KPIs.
- Serve as a key liaison between community hospital leadership and system analytics and improvement resources.
Minimum QualificationsEducationMinimum of a Bachelor's degree in Industrial and Systems Engineering or related field. Master's degree desired.
ExperienceMinimum of 4 years of related experience. Experience can be supplemented with a Master's degree, with a Master's being equivalent to two years of experience. Or, with 2 years of Duke ME I experience
Knowledge, Skills and Abilities- Strong analytical, quantitative, and communication skills.
- Proficiency in data visualization and reporting tools (e.g., Tableau, Power BI).
- Experience with data engineering or SQL.
- Ability to manage complex projects and work collaboratively with clinical and operational stakeholders
