Bachelor's degree in Industrial and Systems Engineering or related field; Master's preferred.
Minimum of 4 years of relevant experience; Master's degree can substitute for 2 years.
Strong analytical and quantitative skills essential for data interpretation.
Proficiency in data visualization tools like Tableau or Power BI required.
Experience with data engineering or SQL is necessary.
Responsibilities
Lead development and maintenance of standardized analytics for KPIs.
Design and maintain dashboards to track performance trends.
Translate complex data into actionable insights for leaders.
Provide technical project management for operational initiatives.
Facilitate collaboration among clinical and operational teams.
Develop project plans aligned with health system goals.
Serve as a lead for performance improvement initiatives using methodologies like Lean or Six Sigma.
Benefits
Opportunity to work within a prestigious health system.
Engagement in multidisciplinary performance improvement initiatives.
Access to advanced analytics and data engineering resources.
Collaboration with diverse clinical and operational teams.
Potential for professional growth and development within the organization.
Full Job Description
General Description of the Job Class
Support the following performance management and improvement services for the Duke Health System Acute Care Analytics and Improvement office supporting Duke Health Raleigh Hospital, Durham Regional Hospital, Duke Health Lake Norman and other entities within the Duke University Health System
This position will focus on advanced analytics, data engineering, and performance improvement to enhance clinical operations and patient safety outcomes-particularly within our community hospitals.
Duties and Responsibilities of this Level
Operational and Analytic Support
Lead development, validation, and maintenance of standardized analytics supporting KPIs
Design and maintain dashboards and reports to monitor performance trends and outcomes.
Translate complex data into clear, actionable insights for clinical and operational leaders.
Project Management & Operational Support
Provide technical project management support for operational and strategic initiatives within our community hospitals
Facilitate cross-functional collaboration among physicians, nursing, operations, analytics, and leadership.
Develop project plans and outcome measures aligned with health system goals.
Performance Improvement
Serve as a technical and analytical lead for multidisciplinary performance improvement initiatives.
Apply performance improvement methodologies (e.g., Lean, Six Sigma, PDSA) to identify inefficiencies and drive sustainable change.
Monitor impact of interventions and recommend course corrections based on data trends.
System Alignment
Align community hospital performance initiatives with broader health system goals and hospital KPIs.
Serve as a key liaison between community hospital leadership and system analytics and improvement resources.
Minimum Qualifications
Education
Minimum of a Bachelor's degree in Industrial and Systems Engineering or related field. Master's degree desired.
Experience
Minimum of 4 years of related experience. Experience can be supplemented with a Master's degree, with a Master's being equivalent to two years of experience. Or, with 2 years of Duke ME I experience
Knowledge, Skills and Abilities
Strong analytical, quantitative, and communication skills.
Proficiency in data visualization and reporting tools (e.g., Tableau, Power BI).
Experience with data engineering or SQL.
Ability to manage complex projects and work collaboratively with clinical and operational stakeholders
