Management and Program Analyst

Summary

The NIH Clinical Center seeks an experienced Management and Program Analyst to serve as General Manager of the Family Lodge, providing a welcoming environment for patients and families. This position combines operational leadership, strategic planning, resource management, and hospitality services. The ideal candidate will demonstrate strong program management, problem-solving, and interpersonal skills while ensuring efficient operations and exceptional guest services.

Duties

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If selected for this position, your duties may include, but are not limited to the following:

As a Management and Program Analyst serving as the Family Lodge General Manager, you will:

• Direct and coordinate the day-to-day operations of the Edmond J. Safra Family Lodge, including lodging services, front desk operations, guest services, housekeeping relationships, and facility maintenance coordination. Develop, implement, and evaluate operational policies, standard operating procedures, service standards, and program improvements to ensure a safe, efficient, and family-centered lodging environment.
• Conduct comprehensive management studies, evaluate operational efficiency, monitor occupancy and service delivery trends, and recommend improvements to enhance program effectiveness and resource utilization.
• Manage Lodge budgets, forecasting, expenditures, and financial reporting. Serve as a Contracting Officer's Representative (COR), overseeing contractor performance, deliverables, invoices, and contract compliance.
• Oversee inventory, property management, housekeeping, maintenance, and safety requirements. Establish customer service standards, evaluate guest feedback, and resolve complex concerns to ensure a welcoming, supportive environment.
• Collaborate with NIH departments, FNIH, and external partners to support Lodge operations. Develop strategic plans, management reports, briefings, and recommendations for senior leadership to enhance operational performance and family services.

Requirements

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Conditions of employment

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of a background investigation, verification of qualifications, completion of onboarding forms, submission of required documents, and any other job-related requirement before or after appointment.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.
• Males born after December 31, 1959 must be registered with the Selective Service.
• Must be able to perform the essential duties of the position, with or without reasonable accommodation.
• Based on your appointment, a one or two-year probationary period may be required. A decision regarding your continued employment with NIH will be made as you near the end of this period.
• This position is designated Tier I Emergency-Essential. See Additional Information section for specific details on this designation.
• The NIH maintains a tobacco free work environment and campus.
• The incumbent must be able to obtain and maintain Federal Acquisition Certification for Contracting Officer's Representatives (FAC-COR) Level II certification within 12 months of appointment.

Qualifications

You qualify for the Management and Program Analyst, GS-0343 position at the GS-13 level if you the following qualification requirements:

You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector performing the following tasks: 1. Leading or conducting complex studies and evaluations of major programs, operations, or organizational initiatives; 2. Analyzing program effectiveness, organizational efficiency, resource utilization, and management controls; 3. Developing strategic recommendations, performance measures, and long-range plans to improve organizational performance; 4. Advising senior leadership on significant management, policy, or program issues; 5. Collaborating and negotiating with organizational leaders and stakeholders to implement recommendations affecting agency programs and operations.

You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay.

Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer.

Preview application questionnaire before you apply:

Education

This job does not have an education qualification requirement.

Additional information

• This position is designated as an "emergency essential" position and the selected candidate will be considered an "emergency essential" employee and will be required to be available, ready, willing, and able to report for duty under all circumstances (e.g., inclement weather, government closings and holidays, lapses in appropriations, non-emergency and emergency situations) for operation 24 hours a day and 365 days per year coverage.
• Visit Help Applying for helpful information on the application process.
• If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://support-usahire.opm.gov/hc/en-us/articles/45424542500371-How-to-request-a-reasonable-accommodation.
• Veterans' Preference only applies to Schedule A (disability appointment), HHS Reemployment Priority List (RPL) Eligibles, HHS Priority Reemployment List (PRL) Eligibles, and Veterans Recruitment Appointments (if applicable).
• NIH may repay certain outstanding Federally insured student loans to facilitate the recruitment and retention of highly qualified people. Recipients will be determined on a case-by-case basis based on organizational need, specific case justification, and budget limitations.
• A newly appointed or reappointed employee may receive service credit for prior work experience or active-duty uniformed service that otherwise would not be creditable for the purpose of determining his or her annual leave accrual rate. All creditable service must be directly related to the duties of the position being filled and decisions to allow for such credit must be finalized prior to the selectee's entrance on duty. Recipients will be determined on a case-by-case basis based on organizational need, specific case justification, and budget limitations.
• At the supervisor's discretion, this position may offer work schedule flexibilities: telework compressed schedules, flexible schedules.
• PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps should also apply online to this announcement in order to receive consideration.
• The position supports a lodging facility that operates 24 hours a day, seven days a week. The selected candidate will be responsible for coordinating operational requirements and responding to complex program and guest service issues.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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