Strategically plan and manage logistics and customer service for Enterprise clients
Build and maintain client relationships through proactive communication
Lead continuous improvement initiatives with clients
Monitor and report on key performance indicators
Conduct market research to inform clients about industry trends
Identify and develop talent through coaching and mentoring
Provide daily operational excellence through team management
Benefits
Medical, Dental, Vision, Disability, and Life Insurance
401K plan
Various incentive packages
Opportunities for advancement and growth
Volunteer opportunities
Hybrid work schedule
Full Job Description
As an MT Operations Manager, your responsibilities will include:
Operations:
Strategically plan and manage logistics, transportation, and customer service for Enterprise clients.
Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management.
Lead continuous improvement initiatives with clients.
Monitor, improve and report upon key performance indicators including financial performance of accounts and team productivity.
Conduct market research to proactively communicate industry trends that will impact a client's business.
Management:
Identify and develop talent through coaching, mentoring and performance management
Provide operational excellence by training, developing, and managing your team on a daily basis.
Coach team members to grow and succeed in their roles.
The Operations Manager position is well-suited for you if you are:
A Planner: Communicating with client on higher level goals/initiatives to help service their business needs.
A Problem Solver: Creatively problem solve day to day.
A Motivator: Being able to celebrate big wins for team/clients when it comes to operations.
Qualified candidates will have:
Bachelor's degree or similar work experience
3-5 years' experience in the logistics industry
Experience leading a team of logistics specialists
Excellent analytical, problem solving and organizational skills
The ability to become trusted advisor of the client
A proven track record of continuous process improvement for clients
What we Offer:
Competitive compensation package
Medical, Dental, Vision, Disability, Life Insurance, and 401K
Various incentive packages
Advancement and growth potential
Volunteer opportunities
Hybrid work schedule
Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
Compensation $73,987.00-107,576.00 per year
About Echo Global Logistics
Echo Global Logistics is a leading provider of technology-enabled transportation and supply chain management services. The company offers a wide range of services, including truckload, less-than-truckload, intermodal, and expedited shipping, as well as managed transportation, supply chain analytics, and freight audit and payment services. Echo's clients include shippers of all sizes, from small businesses to Fortune 100 companies, across a variety of industries. The company's proprietary technology platform, EchoShip, provides real-time visibility and control over shipments, helping clients optimize their supply chains and reduce costs. Echo has been recognized for its innovative technology and customer service, and has received numerous awards and accolades.
