Full Job Description
As a Major Case Specialist, Excess Casualty, you are responsible for investigating, evaluating, reserving, negotiating, and resolving the office and/or department's most complex, high-exposure, and highest-severity injury and/or property damage claims within appropriate authority and oversight. You will serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders.
As of the date of this posting, Travelers anticipates that the posting will remain open until October 19th, 2026.
What Will You Do?
- Independently manage and oversee an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority. Typically, handles high complexity injury and/or property damage claims which includes coverage disputes and contractual indemnity issues.
- Conduct detailed investigations to gather evidence, assess liability and determine extent of damages and establish appropriate reserves.
- Evaluate claim information and documentation to make informed decisions regarding coverage and resolutions.
- Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable resolutions.
- Develop and execute advanced resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
- Prepare and present detailed reports on claim status, trends and outcomes to senior management.
- Work closely with legal, underwriting, and other departments to ensure coordinated claim handling.
- Partner with Counsel to develop, direct, and execute litigation management strategies.
- Maintain comprehensive and accurate records of all claim activities, communications, and decisions.
- Identify areas in which we can improve or enhance current best practices and offer creative solutions.
- Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
- Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
- May require travel, including overnight stays, to attend mediations, trials, arbitration, etc.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Bachelor’s Degree.
- Five plus years of complex, bodily injury claim and litigation experience.
- Active adjuster license, where required by state law.
- Experience with claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
- Exceptional written and verbal communication skills with the ability to understand, synthesize, interpret, and convey complex information in a simplified manner to multiple stakeholders.
- Demonstrated ability to make independent decisions and handle complex claims, evaluate severe losses, and negotiate settlements strategically.
- Exceptional customer service skills; demonstrated ability to manage relationships with key stakeholders while delivering a consistently positive experience.
- Exceptional attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.
- Expert-level negotiation and conflict resolution skills with the ability to apply strategic claim handling practices.
- Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
- Expert level knowledge of insurance principles, policy language, exclusions, and ISO forms with thorough understanding of business line products.
- Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements, with the ability to apply this knowledge to complex claims.
- Ability to quickly learn from experience and apply it to new situations with speed and flexibility.
What is a Must Have?
- High School Diploma or GED.
- Four years of bodily injury liability, property damage liability, or comparable claim related experience.
What Is in It for You?
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
