About the roleThe Maintenance Manager is responsible for the directing and overseeing a team of maintenance technicians, and/or roads and grounds personnel within an assigned residential community. This role ensures that all work meets company standards of quality, workmanship, and customer service in the execution of change-of-occupancy maintenance, resident service requests, and property work orders, while maintain full compliance with Fair Housing requirements. In addition, the Maintenance Manager oversees all emergency and urgent work orders, coordinating closely with environmental and safety teams to ensure timely response, accurate documentation, and proper completion of all related work in Yardi.
What you'll be doing- Responsible for providing comprehensive management oversight across multiple functions, including daily operations, financial reporting, inventory control and procurement, customer service, recruitment and selection, training and development, and performance management for an assigned team of maintenance technicians, roads and grounds personnel, and work order staff.
- Direct and support grounds and landscaping teams to ensure all properties are properly maintained and meet company curb appeal standards.
- Oversee the performance and quality of work performed by maintenance technicians across a wide range of disciplines, including plumbing, sewer lateral, electrical, HVAC, drywall, painting, fencing, glass and screen repair, roofing, siding, interior and exterior doors, trim, tile and flooring, stair and railing repair, locksmith services, and cabinetry and countertop work.
- Train, coach, and supervise maintenance employees on general safety practices, lockout/tagout procedures, use of personal protective equipment (PPE), and all other applicable workplace safety requirements.
- Organizes and assigns all work orders to ensure response times, quality of work, and customer service meet established performance standards and turnaround expectations.
- Tracks and reports on key work order metrics, including response times, completion rates, and data accuracy, to support continuous improvement and accountability.
- Coordinate with Environmental Specialists, vendors, and maintenance staff to ensure the safe, timely, and compliant completion of all environmental-related work orders.
- Verify that each work order meets applicable environmental requirements and includes complete documentation, such as technician notes, photos, and required attachments.
- Prepare and compile reports related to environmental work orders, including home histories, response times, completion metrics, and trend analyses to support compliance monitoring and continuous improvement.
- Oversee the ordering and procurement of maintenance supplies and ensure all Safety Data Sheets (SDS) are current, accessible, and compliant with regulatory requirements.
- Prepare and maintain OSHA logs and ensure all safety documentation remains current and compliant.
- Ensure company standards are met for all emergency, urgent, routine, and long-term preventive maintenance service requests.
- Oversee the Comprehensive Facilities Management Process to ensure adherence to established procedures for service requests, preventive and scheduled maintenance, and required follow-up actions.
- Manage the preventive maintenance program for HVAC systems, equipment, building and grounds infrastructure, including pools, water parks, and playgrounds, to ensure optimal performance, safety, and compliance with company standards.
- Enforce safety and housekeeping standards in alignment with the company's ZERO Harm Journey Plan, promoting a culture of safety and accountability across all maintenance operations.
Typical Physical Demands: Regularly use hands to manipulate tools, machinery, equipment, supplies, and office equipment. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move equipment and supplies from 50 lbs. to 75 lbs.
Typical Work Conditions: Work is performed in a maintenance/machinery environment within a residential property. Employee frequently interacts directly with other staff members, DoD partners, vendors, and residents during the workday.
Who we're looking for:- High School Diploma or GED required.
- College courses or technical school training strongly preferred with relevant trade certifications and licenses
- Project management experience is desirable.
- Minimum of three years of property management or maintenance operations experience.
- Minimum of one year of supervisory or team leadership experience.
- Comprehensive knowledge of all phases of property and facilities management.
- Ability to exercise sound judgment in assigning, directing, and evaluating work.
- Strong understanding of OSHA regulations and safety compliance requirements.
- Effective written and verbal communication skills with strong interpersonal abilities.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with Yardi property management software is preferred.
- Must be available for night and weekend emergency call duty as needed.
- Strong understanding of work order classifications, environmental compliance requirements, and emergency response procedures.
- Proven project coordination and communication skills to effectively collaborate with environmental, safety, and operational teams.
- Possession of a valid, state-issued driver's license and safe driving record is also required.
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Pay Rate: $96,000 - $98,400yr.*
*This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, any collective bargaining agreements, and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, incentive, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law and any applicable plan documents.
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