Job Title
MAC Manager
Job Description Summary
The MAC Manager is responsible for leading moves, adds, and changes services across assigned sites, ensuring workplace moves,
furniture installations, reconfigurations, and related projects are delivered safely effectively, within approved budgets, and alignment
with the client standards.
The role provides operational leadership to MAC Site Supervisors, Coordinators, and onsite vendor teams with accountability for
resource planning, project delivery, financial oversight, service quality, ad client communication. The MAC Managers partners with
Occupancy Planners, Facilities, IT, Security, Procurement, and business stakeholders to translate approved workspace requirements into
coordinated execution plans and minimal disruptions to the business operations.
Job Description
Principle Responsibilities
• Lead day-to-day MAC service delivery across assigned sites, establishing priorities, schedules, and resource requirements, for routine
requests and project work.
• Provides operational and procedural support to ensure work orders are executed in accordance with established departmental,
building, and clients means, methods, and procedures
• Resolve competing priorities and escalate resource gaps that may affect service commitments or project delivery.
• Manages work orders/requests received in Archibus and FAMIS 360.
• Establish onboarding, training, and cross coverage practices that support consistent execution and adherence to client standards.
• Issues work orders for approved projects to contractors, supervises furniture and related equipment moves, and verifies invoices for
payment.
• Approve or decline individual relocation requests by consulting with Occupancy Planners as determined by client policy.
• Collaborate with Occupancy team to ensure all relocation guidelines are met
• Collaborate with the Furniture Vendors and Client Ergonomics to ensure that furniture guidelines and client needs are met.
• Coordinate with Client for small group moves from inception to completion
• Provide relocation instructions to clients and act as a single point of contact for all relocation questions including post move support
• Provide oversight of Workplace Standards and ensure adherence.
• Support reporting and analysis of MAC activities and expenditures
• Supports the maintenance of the Archibus database system housing property floor plans, space configurations, furniture, layouts, etc.
• Maintain inventory records and update asset tracking systems
• Assist with other facilities-related tasks as needed
Requirements
• Associate degree or equivalent combination of education, training and experience in project or technology coordination
preferred with strong knowledge of move process and furniture systems or facility management experience.
• Zero to Four years' experience in a corporate real estate environment.
• Proficiency in MS Office Suite software applications
• Excellent customer service and interpersonal relationship skills
• Able to build strong relationships with internal and external partners to deliver effective services.
• Strong oral, written and presentation skills.
• Assumes ownership of requests in order to ensure successful completion.
• Strong attention to detail and quality with ability to handle concurrent projects with minimal supervision and direction
• Familiarity with IFM or similar work order software is a plus
Cushman & Wakefield uses artificial intelligence (AI) tools to assist in screening and assessing applications. All hiring decisions are reviewed and confirmed by our recruitment team.
This posting is for a new position.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 96,848.15 - $113,939.00
INCO: "Cushman & Wakefield"
