Lumber General Manager 2

Pay: $89,603-$112,005 annually

The General Manager is responsible for utilizing the company's FACE values, mission, and vision as guides to lead their employees and reach the location's goals. This is accomplished through servant leadership and managing of the team.

This position is also responsible for implementing operational strategies and objectives to ensure the location's goals. As a manager, this position is expected to be involved in their community in some fashion, set time aside for self-improvement, and always strive to be a better leader.

This position directly reports to the Director of Operations. The General Manager interacts daily with all location employees (in the store and outside location) and customers. This position interacts regularly with corporate employees (Central Purchasing Department, Account Management Team, Sales Managers, Human Resources, IT Department, and the PARR Leadership Team) as well as interacting regularly with vendor representatives and industry associates.
Duties and Responsibilities

Leadership

• Supervise and direct the workforce at the location
• Identify and respond to the need for personnel changes at the location
• Manage day-to-day activities of employees from other departments assigned to the location
• Continually evaluate and, as necessary, encourage change in the policies and procedures related to location operations
• Work well with all departments within the PARR
• Promote, support, and utilize other divisions under PARR's umbrella for the good of the whole
• Support and follow PARR's brand standards
• Recognize opportunities for improvement, turn that quickly into decisive, confident, and proactive action
• Demonstrate confidence and carry self as a leader of the organization
• Coach and delegate financial reporting, striving to build business acumen with team
• When faced with challenges, demonstrate FACE values and works through problem with a solution orientation

People Development

• Identify and articulate performance expectations to employees
• Assist as needed in the performance evaluations of employees from other departments assigned to the location
• Create and maintain a well-rounded staff through cross training, open communication, and continuing education
• Utilize the Parr University program and supports the training ecosystem, providing adequate time and space for participants regardless of business volume
• Current with employee evaluations
• Follow and utilize company attendance policy as a tool
• Ensure that all new hires complete the 90-day new hire schedule appropriately and attend New Associate Orientation
• Utilize performance plans as a tool as needed, utilizes Director of Operatons
• Create team driven environment, where the team is working towards a common goal
• Understand strengths/weaknesses of everyone on team (utilize the first, work to improve the second)
• Understand enough of each position to teach as well as substitute when needed
• Give prompt and straight feedback, especially reward and recognition
• Have a cross training program that's clear to employees
• Encourage team members to participate in decision making process
• Clear about benefits and how a person could/should use them
• Work with every individual to create career plan for themselves
• Have a recognition and reward program at location
• Delegate tasks effectively, creating trust in team by sharing and following up, not micromanaging
• Use position as a manager to mentor employees across the division

Business

• Enforce all company policies
• Achieve location's annual profit projections
• Ensure merchandising programs are implemented
• Continually update product knowledge and selling techniques
• Maintain corporate guidelines and criteria for customer service
• Ensure an appropriate level of inventory is maintained at the facility to handle volume, working with both sales and purchasing teams to forecast increases or decreases in volume
• Train team in inventory process
• Complete 24-month Dead Stock write-down per company policy
• Train and lead the inventory management team at the location and trains them in applicable tasks of Cycle Counting, Negative QTY research, adjustments, and SPC report management
• Lead the 6-week physical inventory preparation cycle and complete the weekly checklists
• Collaborate with Central Purchasing to align inventory needs with timing of available loads
• Identify and proactively manage slow moving and dead stock
• Prepare, monitor, and control annual budget for the location
• Establish and maintain professional relationships with customers and vendors
• Ensure equipment operators are trained in all aspects of safe and efficient vehicle use, as well as properly completing daily pre/post trip inspections
• Promptly respond to the support teams when they reach out
• Walk new hires through benefit enrollment and know eligibility basics
• Work with HR on clear and effective PINs and Reviews
• Hire and onboard correctly and timely with all proper processes and paperwork
• Understand and use proper DOT requirements
• Follow random drug testing protocol
• Report all accidents/incidents promptly using PARR standard procedures
• Complete preventative maintenance for all equipment in accordance with Fleet Manager guidelines and notify them of issues affecting fleet safety, performance, or Customer support
• Ensure vendors are providing service in-line with negotiated service-notify Fleet Manager if not
• Understand the definition of a Resolved and an Unresolved Variance and uses knowledge to improve results
• Special order report is maintained as outlined by Company policy
• Negative quantity report is consistently maintained in a manner that occurrences are measured in lines rather than pages
• Dead stock is dealt with proactively prior to the 24-month deadline in a manner that results in the highest return possible to the Company
• Review daily and monthly reports to identify and correct problems in a timely manner related to invoicing, inventory, payroll (hours of service), and sales transactions
• Assist customers at point-of-sale, as needed
• Arrange community involvement for the location by becoming involved with organizations that focus on improving areas of the community
• Establish and maintain professional relationships with customers
• Sell product to residential and commercial contractors as needed

Safety

• Conduct/monitor accident investigations
• Team members always wear high visibility/proper uniform
• Work with location leaders to review daily equipment inspection reports for all fleet equipment, and ensures necessary maintenance and repairs are completed in a timely manner
• Maintain a comfortable and safe working environment for all employees
• Work with location leaders and team to proactively address safety issues and bring them to the attention of the proper department
• Team always demonstrates consistency in following all company's safety protocols
• Ensure that there are the appropriate number of First Aid and AED certified team members
• Ensure safety committee meetings occur monthly, members are properly trained, and appropriate documents are uploaded to shared folder
• Ensure location follows proper and timely reporting of all necessary accident and claim reports
• Utilize DashCam information as a tool to coach continuous improvement with driver team
• Work with location leaders to ensure maintenance and repair of all equipment
• Ensure that the team keeps the facility in excellent, organized shape

Communication

• Promptly respond to customer complaints and concerns
• Promote a culture of new ideas
• Know who to call for help and does
• Regularly give credit where credit is due
• Team uses "us" language about PARR - not "you/those guys"
• Set expectations and goals, holds people accountable
• Communicate with people in their environment (walk the location and communicate there, spends time at counter, etc.)
• Live the FACE values
• Uphold the 12 commitments to communication from Discover the Difference
• Take ownership of opportunities for team to improve and works to be a part of the solution
• Entire team works cordially, professionally, diplomatically and with a high level of customer service
• Strive for continuous improvement, seeking out, listening, and responding to input from employees and customers
• Allow disagreement and uses it to create discussion and consensus
• Willing to communicate with team about ways improvement is needed
• Demonstrate great listening skills and follow-up as necessary
• Act as a conduit of information for information that comes from within the company
• Is consistent and transparent in company communication

Results

• Maintain facility and fleet to PARR's brand standards
• Complete budget to actuals monthly
• Achieve budgeted bottom line, consistently and demonstrably strives for financial improvement
• Manage operating expenses closely to the approved budget
• Understand health index and takes action to improve results
• Communicate and shares On-Time/In-Full metrics with entire team for continuous improvement
• Achieve productivity per manhour budget targets
• Use OT effectively
• Utilize employee survey scores to create and maintain a consistent high level of employee engagement and improvement
• Active during manager meetings, giving insight and opinions and takes actions after meetings to follow company direction
• Exhibit a strong employee retention pattern, measured by being above company average for similar location
• Consistently seek and identify the details and processes that lead to positive change
• Share knowledge and experience with team, striving for consistent financially minded behavior
• Perform other related duties as assigned

Opti-Frame

• Work to improve his or her knowledge with Opti-Frame saws, production flow, and best practices
• Perform the necessary research and, if required, helps the Op's Lead facilitate the progressive discipline in the event Opti-Frame Management reports performance concerns
• Assist the Assistant Manager in creating a workaround with the Scheduling Coordinator in the event scheduled workload is not going to be completed by days end
• Ensure their leadership team is managing the saw team through accountability and monitoring the following:
  • Maintenance of a well-rounded staff through cross training, open communications, and continuing education
  • Adequate staffing within the saw team per the scheduled workload
  • Starting shift promptly
  • Quality assurance standards met
  • Meet completion deadlines
  • Cleaning the workspace before and after every shift
  • Saw maintenance is being completed per the maintenance schedule
  • Inventory of back-up parts and maintenance supplies are monitored
  • Safety procedures are followed

Qualifications

• High school diploma or GED
• 3 years prior supervisory/management experience
• Knowledge of management principles, practices, and protocols
• Knowledge of lumber and plywood purchasing principles, practices, and protocols
• Knowledge of home and commercial construction principles, practices, and protocols
• Knowledge of the effects of "market conditions" upon the wood products industry
• Ability to speak, write, and read English required
• Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
• Must be able to type 30+ WPM
• Proficiency in Microsoft Word, Excel, and Outlook
• Class C driver's license and must have and maintain a good driving record required
• Willingness to commute and/or relocate
• Ability to identify a broad range of building product materials, their grades, allowable tolerances, and application techniques
• Shoes that are puncture resistant, slip resistant, and made of leather or composite material required

Interpersonal Skills

• Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
• Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types. Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold
• Ability and willingness to identify processes, tools and/or procedures that may be improved upon to improve the workplace and outcomes for our customers
• Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone, and public speaking to medium size groups
• Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy
• Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence
• Ability to think and respond quickly, positively, and professionally to constantly changing circumstances
• Humble, transparent, and honest about limits of own knowledge
• Organized - deals with big rocks, not gravel
• Always strives for continuous improvement and takes ownership of all decisions, and
• Learns from mistakes Ability to appropriately manage stress and interact with others

Working Conditions