Lumber Assistant Manager 4

Pay: $72,803 - $89,603

The Lumber Assistant Manager supports the General Manager in overseeing daily operations, personnel management, and customer relations to ensure excellent service and efficiency. This position is vital because the Assistant Manager guides employees to fulfill our mission of Legendary Service Through Teamwork.

The Lumber Assistant Manager reports to the General Manager and interacts daily with all employees (in the store and outside in the yard) and customers. This person will interact regularly with corporate employees (Central Purchasing Department, Credit Department, Human Resources Department, and IT Department, etc.) They will also interact regularly with vendor representatives and industry associates.
Duties and Responsibilities

People and Leadership

• Lead, mentor, and develop a high-performing team, including clear and consistent expectations to team
• Foster a positive, inclusive, and motivated work environment
• Ensure adherence to company policies, safety standards, and professional conduct
• Conduct performance reviews, coaching, and career development discussions
• Handle conflict resolution and disciplinary actions as necessary
• When faced with challenges, demonstrate FACE values, and work through problems with a solution orientation

Strategic Planning and Execution

• Set clear goals aligned with company objectives
• Develop and implement strategies to improve efficiency and productivity
• Analyze performance metrics and adjust plans accordingly
• Drive innovation and continuous improvement initiatives (5S & LEAN)

Operations and Process Management

• Oversee daily operations and ensure smooth workflow
• Implement and enforce policies, procedures, and best practices
• Optimize resource allocation, budgets, and cost controls
• Ensure compliance with industry regulations and company standards

Customer and Stakeholder Relations

• Build and maintain strong relationships with customers and vendor partners
• Address and resolve customer issues promptly and professionally
• Represent the company positively in meetings and public engagements, including occasional after-hours industry events
• Support sales teams and collaborate across departments to achieve business objectives

Safety and Compliance

• Enforce safety regulations and maintain a hazard-free environment
• Ensure compliance with federal and state OSHA and labor laws
• Oversee equipment maintenance and employee safety training
• Prepare necessary accident and claim reports
• First Aid and AED certified
• Regularly participate on safety committee
• Walk yard daily to actively seek out areas of safety improvement and bring safety issues to safety team

Administrative and Financial Oversight

• Manage budgets and track and review productivity reports
• Handle employee attendance, payroll approvals, and compliance records
• Support hiring, onboarding, and training initiatives

Qualifications

• High school diploma or GED
• 3 years prior supervisory/management experience
• Knowledge of management principles, practices, and protocols
• Knowledge of lumber and plywood purchasing principles, practices, and protocols
• Knowledge of home and commercial construction principles, practices, and protocols
• Knowledge of the effects of "market conditions" upon the wood products industry
• Ability to speak, write, and read English required
• Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
• Proficiency in Microsoft Word, Excel, and Outlook
• OSHA Certified Forklift License
• Class C driver's license and must have and maintain a good driving record required
• Willingness to commute and/or relocate
• Ability to identify a broad range of building product materials, their grades, allowable tolerances, and application techniques
• Shoes that are puncture resistant, slip resistant, and made of leather or composite material required
• Adaptability, strong decision-making, and a commitment to maintaining a high-performance team in a fast-paced lumberyard environment

Interpersonal Skills

• Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
• Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types. Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold
• Ability and willingness to identify processes, tools and/or procedures that may be improved upon to improve the workplace and outcomes for our customers
• Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone, and public speaking to medium size groups
• Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy
• Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence
• Ability to think and respond quickly, positively, and professionally to constantly changing circumstances
• Humble, transparent, and honest about limits of own knowledge
• Organized - deals with big rocks, not gravel
• Always strives for continuous improvement and takes ownership of all decisions, and learns from mistakes
• Ability to appropriately manage stress and interact with others

Working Conditions

The Lumber Assistant Manager works in an office with a computer, on the retail floor of the yard, and walks the outdoor section of the yard.

Physical Requirements

• Ability to sit and/or stand for extended periods of time
• Ability to work indoors in a normal office environment for an entire day
• Must be able to grasp, talk, hear, and operate a computer and keyboard
• Must be able to lift/push/pull up to 50 pounds and carry objects 50 feet
• Must be able to work outdoors in all weather conditions
• Must be able to drive a vehicle when necessary
• Both local and overnight travel may be required

Direct Reports

Lumber Location Supervisor (depending on location)

MGR06