Bachelor's degree in Mechanical or Electrical Engineering or equivalent experience
7+ years of related experience or training
Strong analytical and problem-solving skills
Proficient in reading and interpreting technical documents
Basic computer skills including word processing and spreadsheets
Responsibilities
Develop understanding of LTSA contract requirements
Coordinate part repairs and order new parts for outages
Travel to customer sites for outage planning and contract discussions
Assist in developing proposals for improvements with Program Engineers
Monitor parts history and remaining life for effective management
Support sales during contract negotiations
Ensure timely availability of parts for outages
Benefits
Medical, Dental, Vision & 401K Matching
Development programs and advancement opportunities
Tuition reimbursement and on-the-job training
Paid vacation, sick time, and holidays
Positive work environment and culture
Employee appreciation programs and events
Full Job Description
LTSA Program Manager II
Role Overview
This position is responsible for the overall management and implementation of Long Term Service Agreements (LTSA). Including but not limited to outage planning, contract management, covered parts rotation management and parts repair management. The LTSA Program Manager II is an intermediate position that requires the capability to perform normal work assignments without detailed instruction and will be given some degree of technical authority in their work assignments. The manager will also be given assignments of increasing difficulty while working under the supervision of more senior manager.
Key Responsibilities
Develop full understanding of LTSA contract requirements
Coordination of part repairs and the ordering of new parts to support outages at the customer's plant site;
Travel to customer plant sites for the purpose of planning outage requirements and meeting with the customer on all contract issues;
Help in developing proposals for GTB's / Improvement works along with Program Engineers.
Understand and follow the history of parts in the units. This includes the hours, starts and remaining life of parts in the unit and in repair;
Help LTSA Sales during negotiations;
Support upper management with developing new process / improve existing process;
Ensure parts required to implement an outage are on site prior to the start of the outage;
Expedite parts as required to support the LTSA contract requirements;
When an outage is complete, arrange to ship parts off site for repair;
Follow the status of repair parts while off site to ensure they return to support the next outage;
Reorder parts to replace non-repairable parts;
Forecast part requirements and arrange for parts required by the LTSA;
Follow part orders to ensure parts are manufactured to support outages;
Consult with MPW engineering on the remaining life of parts that have been in operation;
Serve as focal point for the resolution of commercial and technical issues
Provide project administration including documentation of warranty issues
Resolve warranty issues
Perform other such duties as may be required.
Other Duties and Responsibilities
Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
Support ISO 9001 compliance and initiatives.
Participate in proactive team efforts to achieve departmental and company goals.
Contribute to building a positive team spirit.
Communicate effectively with subordinates and management at all levels.
Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties.
Maintain the highest degree of honesty and integrity at all times.
Requirements
• Bachelor's degree (BSME, BSEE) from four-year college or university; or at least seven (7) years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Basic personal computer skills including electronic mail, word processing, spreadsheet, and basic database.
