Bachelor's degree in Mechanical or Electrical Engineering or equivalent experience
6+ years of related experience or training
Strong analytical and problem-solving skills
Proficient in project management and budgeting
Basic computer skills including email, word processing, and spreadsheets
Responsibilities
Develop and clarify contract requirements and communicate scope during planning
Lead internal planning for outage management
Manage project budgets and track costs
Coordinate with finance to maintain cash flow
Schedule and oversee field service operations and tool management
Travel frequently to customer sites for planning and meetings
Support technical issue resolution and explore sales opportunities
Benefits
Comprehensive medical, dental, and vision coverage
401K matching program
Tuition reimbursement and on-the-job training
Paid vacation, sick leave, and holidays
Positive work culture with employee appreciation programs
Full Job Description
LTSA/LTMA Service Manager I
Role Overview
This position is responsible for the planning, implementation, and overall management of PGS service scopes for customer contracts, including Long Term Service Agreements, Long Term Maintenance Agreements and/or transactional outage services, parts, and repairs.
The Service Manager is an advanced position that requires capability to perform work assignments on a wide variety of tasks with limited supervision. The manager must have the capability to make sound recommendations regarding safety, reliability and integrity of the products and services being provided. The manager will be given greater leadership responsibility and opportunities for direct interface with customers. The Service Manager also manages and coordinates all aspects of Field Service planning for the scheduled and unscheduled maintenance.
Key Responsibilities
Understand and further develop contract requirements. Communicate clearly via scope definition during event planning
Lead cross-functional internal planning efforts for all aspects of outages
Provide project management for contractual endeavors requiring Open, Inspection, Repair, and Close activitiesDevelop outage budgets, track actual project costs and report on deviations
Work with finance team and support collections to maintain Accounts Receivable / Cashflow
Develop event schedule which includes base and additional scopes as locked, promote accurate schedule updates and reporting of deviations
Order and maintain tools as required to support field activity
Develop and coordinate suppliers needed for the Outage per DoR (*)
Frequent travel to customer plant sites, often weekly, for the purpose of planning outage requirements and meeting with the customer on all contract issues. Help in the development of new processes / improve current processes
Review applicable aspects of the contract, maintain lessons learned, contingency plans, etc.
Support technical issues to resolution
Explore opportunities to increase sales to existing and/or new customers
Support planning and/or execution of other contracts, may be contributor or lead capacity
Overall management of Field Service Operations in the implementation of customer contracts using either Mitsubishi Power personnel or contract personnel representing Mitsubishi Power
Support/coach assigned PM's and PE's on procedures/processes. Support the development of standard field procedures for the implementation of Mitsubishi Power labor contracts;
Maintain accurate information in various systems utilized across the company for outage planning
Provide project administration including documentation of warranty issues
Support warranty issue resolution
Support actual and equivalent operating hours and starts data request to customer
Track part order availability/delivery status to ensure parts are manufactured to support outages
Ensure parts required to implement an outage are on site prior to the start of the outage
Expedite parts as required to support the contract requirements
When an outage is complete, coordinate shipping parts off-site for repair and turnover remaining parts to customer
Support the development and implementation a Quality System for Open and Close and Field Projects
Perform other such duties as may be required.
OTHER DUTIES AND RESPONSIBILITIES
Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
Support ISO 9001 compliance and initiatives.
Participate in proactive team efforts to achieve departmental and company goals.
Contribute to building a positive team spirit.
Communicate effectively with subordinates and management at all levels.
Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
Comply with all company policies and procedures.
Business Travel land/air/overnight based on contracts needs.
Maintain a good status of your drivers license and passport
Maintain the highest degree of honesty and integrity at all times.
Requirements
Bachelor's degree (BSME, BSEE) from four-year College or university; or at least six (6) years related experience and/or training; or equivalent combination of education and experience is required for this position.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Basic personal computer skills including electronic mail, word processing, spreadsheet, and basic database.
