5+ years of experience in security system installation or electronic security leadership
Proven experience leading teams of technicians and project managers
Strong knowledge of access control, CCTV, and intrusion detection systems
Expertise in managing project schedules and customer expectations
Excellent communication and problem-solving skills
Responsibilities
Lead project managers and technicians in security system implementations across North America
Support the delivery of various security projects including access control and video surveillance
Manage installation operations to ensure projects meet safety and efficiency standards
Partner with field operations during peak demand for installation support
Oversee subcontractor relationships to ensure quality and performance
Manage installation backlog and project execution priorities
Drive accountability and collaboration across installation teams
Benefits
Comprehensive medical, dental, and vision insurance plans
401(k) with employer matching contributions
Paid time off (PTO) and paid holidays
Disability coverage and life insurance options
Career growth opportunities at ECAM
Full Job Description
Job Description
Install Manager At ECAM, we're looking for a hands-on leader who understands what it takes to successfully deliver access control, CCTV, video surveillance, intrusion detection, alarm systems, and network infrastructure projects while supporting technicians in the field and ensuring customers receive exceptional experience. This is more than a management role. It's an opportunity to build teams, improve operations, influence strategy, and help scale industry-leading security solutions across North America.
What's in it for You
Competitive salary: $125,000.00
Work site location: Everett, WA
Comprehensive benefits: medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
Career growth: career growth opportunities at ECAM
Your Responsibilities as Position Title As Manager, Installation Operations, you'll lead the people, processes, and projects behind successful security system deployments.
Leading project managers, commissioning specialists, technicians, and coordinators responsible for security system implementations across North America.
Supporting the successful delivery of access control, CCTV, video surveillance, intrusion detection, alarm, and integrated security projects.
Managing installation operations to ensure projects are completed safely, efficiently, on schedule, and to customer expectations.
Partnering with field operations teams during high-demand periods to provide installation support and deployment resources.
Overseeing subcontractor relationships and ensuring external partners meet quality and performance expectations.
Managing installation backlog, work-in-progress activity, and project execution priorities.
Driving accountability, communication, and collaboration across installation teams and stakeholders.
Helping identify operational improvements that increase scalability, efficiency, and customer satisfaction.
Monitoring project quality and ensuring installations meet technical, contractual, and customer requirements.
Supporting financial performance, operational planning, and continuous improvement initiatives.
Perform other duties as required
Your Qualifications
Authorized to work in the United States
5+ years of experience in security system installation, low-voltage operations, project delivery, or electronic security leadership.
Experience leading technicians, project managers, commissioning specialists, or subcontractor networks.
Strong knowledge of:
Access Control Systems
CCTV and Video Surveillance
Intrusion Detection Systems
Alarm Systems
Intercom Systems
IP-Based Security Technology
Network Infrastructure and Troubleshooting
Experience managing project schedules, customer expectations, and installation quality.
The ability to balance field operations, customer service, project execution, and team leadership.
Strong communication and problem-solving skills.
What Success Looks Like
Installation teams consistently deliver high-quality security projects.
Customers receive clear communication and positive implementation experience.
Access control, CCTV, video surveillance, and network infrastructure projects are completed on time and within scope.
Technicians and project leaders feel supported, developed, and empowered.
Installation backlogs remain controlled and project risks are proactively addressed.
Subcontractors operate as effective partners and extensions of the team.
Operational performance, quality metrics, and profitability continue to improve.
About GardaWorld
GardaWorld Corporation is a Canadian private security firm, headquartered in Montreal, Quebec, with 102,000 employees as of January 2020.
GardaWorld International Protective Services, the international division of the company, began operations in 1984. GardaWorld Security Corporation was established as Trans-Québec Security Inc. by Stéphan Crétier in 1995, who invested initially $25,000. The company runs physical security guard services and armoured car services globally, with over 200 offices worldwide.
