Position SummaryThe Low Slope Field Applications Manager is responsible for developing, implementing, and supporting AWIP's low-slope roofing field application strategy, with primary responsibility for the OneDek platform and commercial low-slope roofing systems. This position serves as the company's subject matter expert for low-slope roofing applications, field performance, contractor development, installer excellence, technical investigations, and continuous improvement initiatives.
The role functions as a critical link between Product Development, Technical Services, Quality, Manufacturing, Sales, and Field Services by transforming field experience and customer feedback into scalable standards, installation practices, training programs, and product improvements.
This position will play a key role in supporting the growth and long-term success of the OneDek platform while helping establish AWIP as a recognized technical leader in commercial low-slope roofing systems. The role will also support the continued development and expansion of AWIP's IMPPro installer development program, with responsibility for integrated OneDek and low-slope roofing best practices, certification, and contractor competency standards.
Essential FunctionsRoofing Applications Leadership - Serve as AWIP's technical authority for low-slope roofing systems, including OneDek assemblies and associated components.
- Develop and maintain installation standards, best practices, technical guidance, and field application procedures.
- Support the successful deployment and growth of OneDek throughout North America.
- Provide technical leadership related to roofing system applications, constructability, performance, and warranty considerations.
- Assist in the development of roofing specifications, technical bulletins, and installation documentation.
- Support Evaluation and implementation of new roofing technologies and system enhancements.
OneDek Field Support - Provide technical support throughout all phases of OneDek projects.
- Assist contractors, customers, designers, and internal teams with installation questions and field application challenges.
- Evaluate field conditions and recommend corrective actions where necessary.
- Develop field inspection criteria and acceptance standards for OneDek installations.
- Ensure consistency in installation practices and product performance across all projects.
- Provide strategic technical support for high-profile and complex projects.
- Support product launches, pilot projects, and strategic customer opportunities.
Field Investigations and Services - Perform field inspections, roof observations, and technical evaluations as required.
- Lead investigations involving roofing performance issues, installation concerns, water intrusion events, warranty claims, and customer escalations.
- Conduct root cause analysis and prepare detailed technical reports with findings and recommendations.
- Develop practical repair strategies and corrective action plans.
- Support resolution of complex field issues, customer concerns, warranty investigations and provide field-based technical recommendations.
- Coordinate with technical, product development, quality, and manufacturing teams to address recurring issues and implement corrective actions.
Contractor Development and Installer Excellence - Support the growth and evolution of the IMPPro Installer Program through contractor qualification, onboarding, development, certification, and performance management initiatives.
- Develop and maintain strong relationships with roofing contractors and installers while providing technical coaching, field support, and low-slope roofing expertise.
- Develop and deliver OneDek and low-slope roofing training programs, certification pathways, and qualification criteria through classroom, virtual, and field-based instruction.
- Create technical documentation, installation guides, field checklists, and educational resources that promote installation consistency, quality workmanship, and industry best practices.
- Evaluate contractor performance and identify opportunities to improve competency, quality, and overall project execution.
Product Development and Continuous Improvement - Act as the primary conduit between field performance and product development activities.
- Support development and commercialization of improvements that enhance product performance, constructability, and customer value.
- Provide field intelligence and customer feedback to Product Development, Field Services, and Technical Services teams.
- Participate in product testing, validation programs, prototype evaluations, and new product introductions.
- Support continuous improvement efforts focused on qualify, constructability, durability, and ease of installation.
Quality Assurance and Standards Development - Support quality investigations and corrective action initiatives.
- Establish best practices and standardized field reporting methods.
- Track field trends, installation quality metrics, and recurring issues.
- Support development of quality assurance processes related to OneDek and future roofing technologies.
- Contribute to continuous improvement initiatives across the organization.
Leadership Expectations This position is expected to function as a highly visible technical leader within AWIP and throughout the roofing industry.
Key leadership expectations include:
- Building credibility with contractors, consultants, architects, customers, and internal stakeholders.
- Influencing decisions through technical expertise and collaboration.
- Establishing a culture of installer excellence and continuous improvement.
- Promoting strong communication and cross-functional teamwork.
- Serving as a champion for customer success and field performance.
- Supporting the long-term development of IMPPro as AWIP's contractor qualification, certification, and installer excellence platform.
Knowledge, Skills, and Abilities - Strong knowledge of commercial low-slope roofing systems, including TPO, PVC, roof insulation systems, flashings, edge metals, and associated installation practices.
- Understanding of commercial construction methods, sequencing, and jobsite safety requirements.
- Knowledge of roofing system troubleshooting, failure analysis, root cause investigations, and repair methodologies.
- Ability to interpret construction drawings, specifications, installation details, and technical documentation.
- Ability to communicate complex technical concepts to contractors, customers, architects, consultants, and internal stakeholders.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Strong analytical and problem-solving abilities.
- Strong organizational and time management skills.
- Proficiency with Microsoft Office applications and standard business software platforms. Project management tools are preferred.
Education and Experience - Bachelor's degree in Construction Management, Engineering, Building Science, Architecture, Construction Technology, Business, or a related field, or equivalent combination of education and industry experience.
- Minimum of five (5) years of experience within the commercial roofing industry.
- Experience supporting commercial low-slope roofing systems, building envelope systems, or related construction products.
- Demonstrated success supporting contractor-facing technical programs, field applications, or roofing system implementation.
- Experience supporting technical issue resolution, project execution, warranty support, quality initiatives, or field investigations.
- Experience delivering technical presentations, field training, or contractor education programs.
Preferred Qualifications - RRO (Registered Roof Observer)
- RRC (Registered Roof Consultant)
Compliance Responsibilities - Follow all company policies, procedures, and compliance requirements.
- Promote ethical business practices and support a culture of integrity.
- Support compliance objectives and continuous improvement initiatives related to product development, certifications, supplier relationships, and technical records.
- Ensure proper documentation and record retention for testing, certifications, supplier qualifications, product approvals, and technical evaluations.
- Participate in compliance training, audits, and investigations as required.
- Report compliance concerns through established company processes.
Physical Requirements - Work standard business hours with flexibility to support business needs across multiple time zones, including occasional evenings, weekends, and overtime.
- Travel up to 75% throughout North America, including frequent overnight travel by automobile and commercial air transportation. Maintain a valid driver's license.
- Work effectively in office, manufacturing, laboratory, and active construction-site environments, including exposure to varying weather conditions and environmental factors.
- Safely access and inspect commercial roofing systems and construction sites, including climbing ladders, working at elevated heights, and navigating uneven terrain while complying with all safety requirements and PPE standards.
- Frequently walk, stand, bend, kneel, crouch, climb, and navigate construction sites for extended periods, and occasionally lift or carry materials, samples, tools, and equipment up to 50 pounds.
- Use computers, tablets, mobile devices, and other business tools
- Communicate effectively with internal and external stakeholders
- Exercise sound judgment, attention to detail, and professionalism in a dynamic work environment.
Working EnvironmentWhile performing the duties of this job, the employee may work in office, manufacturing, laboratory, vendor, customer, and construction-site environments. The employee may be exposed to moving mechanical parts, dusty conditions, high noise environments, chemicals used in the process, active construction conditions, outdoor weather conditions, and temperature variations.
This position is designated safety sensitive. 
