This exciting opportunity is based at our Yakima, Washington, facility. We are seeking a highly organized, customer-focused Logistics Specialist who can effectively support logistics coordination, dispatch operations, and customer service.
The position will generally follow a Monday-through-Friday schedule from approximately 8:00 a.m. to 5:00 p.m. Because logistics needs can vary, candidates should be flexible and willing to adjust their schedules when business demands require additional support.
Lineage drayage services offer a simplified and streamlined way to connect domestic warehouse and ocean transportation networks when importing and exporting goods. The Dispatcher Specialist is responsible for supporting a dynamic environment with daily communications and the routing, scheduling and dispatching of drivers between our loading docks and ports. This role requires a high level of critical thinking skills and the ability to operate in a fast-paced environment with many operational demands.
KEY DUTIES AND RESPONSIBILITIES
• Prepare the routing and dispatch schedule for drivers and equipment daily to achieve customers on time service requirements
• Establish and maintain collaborative relationships with:
• Warehouse personnel to ensure streamlined communication and help mitigate port penalties
• Internal company drivers to ensure efficiency and engagement
• Carriers to ensure effective usage
• Use a dynamic routing system to efficiently route product outbound ensuring accurate record keeping
• Utilize expert knowledge of the Transportation Management System (TMS)
• Oversee and monitor driver performance, providing guidance and recommending corrective actions when necessary to ensure compliance with company standards and safety protocols
• Monitor drivers' hours to ensure appropriate workload to prevent violations
• Monitor carrier and/or driver performance and execute appropriate routing changes
• Assign coverage based on cost/service requirements
• Coordinate and communicate changes to delivery and backhaul assignments to accommodate for unforeseen circumstances such as port closures, equipment failures, or last-minute customer requests
• Address matters that arise and provide timely, thoughtful recommendations to solve issues to meet customer business needs
• Play a supporting role in identifying continuous improvement opportunities for productivity, efficiency, and customer service
• Understand, manage and Monitor equipment inventory across multiple yards and support drivers with breakdowns and or repairs of equipment with vendors
MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)
• Bachelor's degree in related field or equivalent experience
• 2 years port dispatching experience
• Knowledge of shipping and transportation operations and familiarity with import and export processes
• 2 years of Transportation Management System (TMS) experience
• Proficient computer skills including Microsoft Office Suite
• Excellent verbal and written communication skills with the ability to interact with internal and external customers
• Being fluent in Spanish is advantageous but not required
• Excellent organizational skills and the ability to function in a fast paced, highly visible, and changing environment
• Excellent analytical and problem-solving skills, including the ability to deal with ambiguity
Pay Range:$80,168.40 - $83,000.00
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.
