Logistics Operator (Control Tower) Sr.staff
Job DescriptionResponsibilities
- Manage daily Control Tower operations across drayage, rail, transloading centers, warehouse operations, and OTR transportation.
- Monitor shipment movement and transportation performance to ensure timely execution while proactively resolving operational issues.
- Develop and maintain weekly and monthly operational reports, KPI dashboards, and executive presentations for management, customers, and headquarters.
- Analyze transportation data to identify trends, operational risks, service failures, and cost-saving opportunities.
- Manage relationships with ocean carriers, trucking companies, rail providers, warehouses, terminals, and other logistics partners to improve operational performance and customer satisfaction.
- Review carrier performance and conduct regular business reviews to drive continuous service improvements.
- Lead transportation optimization initiatives, process improvements, automation projects, and operational standardization.
- Support transportation contract reviews, service agreements, and implementation of new logistics programs.
- Coordinate with internal departments and overseas offices to resolve operational issues and ensure smooth shipment execution.
- Lead and develop team members while promoting accountability, collaboration, and customer-focused service.
- Support day-to-day operations as needed and lead by example with a hands-on approach.
- Perform other job-related duties and special projects as assigned.
Requirements / Qualifications
- Bachelor's Degree required.
- Bilingual in Korean and English required.
- 8+ years of transportation, logistics, freight forwarding, or supply chain related experience.
- Strong experience with drayage, rail transportation, transloading centers, warehouse operations, and OTR transportation.
- Strong understanding of international transportation, ocean shipping, freight forwarding, and North American transportation networks.
- Experience managing transportation vendors, carrier performance, and customer relationships.
- Advanced proficiency in Microsoft Office applications, especially Excel (Pivot Tables, XLOOKUP/VLOOKUP, data analysis) and PowerPoint.
- Excellent analytical, organizational, problem-solving, and project management skills.
- Ability to prioritize multiple projects and consistently meet deadlines in a fast-paced environment.
- Strong presentation, communication, and interpersonal skills with the ability to work effectively across cross-functional teams.
- Experience leading, coaching, and developing team members with effective leadership.
- Experience with TMS, WMS, ERP, or logistics visibility platforms preferred.
- Self-motivated, reliable, and committed to delivering high-quality work on time.
- Hands-on leader who is willing to support the team with both operational tasks and strategic projects.
- Ability to travel up to 20% within the U.S.
-
