High School diploma required; Bachelor's degree preferred in relevant fields.
8+ years of experience in logistics, freight forwarding or transportation.
Strong relationship-building skills with customers at various levels.
Excellent communication and organizational capabilities.
Proficient in Microsoft Office; knowledge of Salesforce and forwarding systems is a plus.
Bilingual in Chinese preferred; experience managing Chinese clients is advantageous.
Ability to travel up to 30% for business.
Responsibilities
Achieve sales targets for Forwarding and foster business growth.
Identify and engage new clients through market research and cold calls.
Prepare tailored proposals for logistics services, including fulfillment and transportation.
Manage the full sales cycle from lead generation to contract closure.
Coordinate with Pricing and Legal teams for competitive proposals and contracts.
Serve as the primary contact for customers, ensuring seamless service delivery.
Build strong relationships for customer satisfaction and continuous service.
Collaborate cross-functionally to support account growth and effective service.
Benefits
Comprehensive Health Coverage including medical, dental, and vision.
401(k) with Company Match for retirement savings.
Flexible Spending Accounts to manage healthcare and dependent care costs.
Generous Paid Time Off and paid holidays for work-life balance.
Paid Family/Medical/Bereavement/Parental Leave for life's significant moments.
Life and Disability Insurance for peace of mind.
Employee Discounts on Samsung products and services.
Wellness Programs including fitness and mental health support.
Learning & Development opportunities to enhance career growth.
Recognition through Service Awards for dedication and commitment.
Full Job Description
Responsibilities
The Forwarding Sales Manager is responsible for achieving the sales targets for Forwarding and driving business growth by identifying new customers, proposing logistics solutions, participating in bidding processes, and converting opportunities into revenue. The role focuses on new client acquisition, business proposals, active sales engagement (cold calls, sales tools, and lead generation) mostly in Freight Forwarding, not only for general cargo but also special cargo such as Reefer, OOG(Out-of-gauge) and so forth.
1. Performance Management and Strategy Set-up
Achieve the non-captive sales targets given to Forwarding Team from existing and new customers.
Set up short-and mid-term strategies for US forwarding business when it comes to ocean, air and road freight.
2. New Customer Acquisition & Business Development
Identify and engage potential clients through cold calls, sales tools, and market research.
Prepare and present tailored logistics proposals, including fulfillment services and local transportation (W&D).
Actively participate in bid processes and follow up on opportunities.
Explore upselling and cross-selling opportunities within new and existing accounts.
3. Sales Execution & Revenue Generation
Manage the full sales cycle from lead generation to contract closure.
Achieve assigned sales and profitability targets.
Track pipeline and follow up on potential opportunities using CRM or sales tools.
4. Pricing & Contract Coordination
Collaborate with the Pricing team to source competitive freight rates and structure profitable proposals.
Work with the Legal team to review and finalize contracts.
Negotiate pricing, contract terms, and service agreements to secure mutually beneficial deals.
5. Operational & Issue Management
Serve as the primary contact for customers, ensuring smooth service delivery.
Troubleshoot cost or operational issues and coordinate with the Operations team to maintain service continuity.
6. Financial & Risk Oversight
Monitor and manage accounts receivable (AR) and accounts payable (AP), ensuring timely collection and payment.
Coordinate with the Claims/Customer Service team to resolve complaints and service-related issues.
7. Customer Relationship Management
Build and maintain strong client relationships, providing updates, service information, and industry insights.
Ensure customer satisfaction by proactively addressing potential issues.
8. Cross-functional Collaboration
Work with Sales, Marketing, Operations, Pricing, Legal, and Claims teams to deliver solutions aligned with customer needs.
Coordinate internal resources to support account growth and service quality.
9. Reporting & Communication
Provide regular updates to management on sales performance, pipeline, AR/AP status, and business opportunities.
Share insights on market trends, competitor activities, and potential opportunities.
Requirements
High School diploma required; Bachelor's in Business, Marketing, Logistics, Supply Chain, or related field preferred
8+ years of experience in logistics, freight forwarding, and transportation in logistics industry relevant industry knowledge
Ability to build trustworthy relationships with customers at all levels (C-level, Managers, Staff)
Excellent presentation, communication, and organizational skills.
Excellent problem-solving skills
Team player
Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook
Highly organized and detail-oriented, with a strong ability to prioritize tasks and work efficiently in high-pressure environments
Collaborative leadership that engages and motivates team members, fostering a positive and productive work environment.
Sales Force & Forwarding system understanding and experience preferred
Candidates with experience in air import/export forwarding operations and sales in LA is a plus
Candidates with experience in managing sales for mid-to-large Chinese clients in the U.S is a plus
Bilingual in Chinese preferred
Ability to travel up to 30%
Work Location: Cerritos, CA (Onsite)
Benefits
We believe that when you thrive, we all succeed. That's why our benefits are built to support your health, well-being, career growth, and life outside of work.
Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered.
401(k) with Company Match Invest in your future with our competitive retirement savings plan-and we'll match your contributions.
Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses.
Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug.
Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life's biggest moments.
Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage.
Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power.
Wellness Programs From fitness incentives to mental health support, we've got your well-being covered.
Learning & Development Access training, tools, and resources to grow your skills and career.
Service Awards
We celebrate your dedication! Receive special recognition and rewards for your years of service and commitment.
Subsidized Lunch Support
Enjoy your meal with a support.
...and more! Additional perks and programs designed to support you, at work and beyond.
Samsung SDS America supports your professional development and growth in your future career.
Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. The base pay range for this role is between $80,000 ~ $100,000/year + Sales Bonus Quarterly, and your base pay will depend on your skills, education, qualifications, experience, and location. This Sales position is under *Sales bonus policy. *Sales bonus quarterly based on operating profit and sales revenue achievement rate based on KPI/ Revenue Target.
