Location Manager

Job Overview We are seeking a results-driven Location Manager to lead daily operations, strengthen client partnerships, and drive growth across appliance delivery services. In this high-impact role, you'll oversee compliance, profitability, and service performance while coaching teams, developing contractor capabilities, and ensuring every delivery reflects Diakon's commitment to excellence. This is an outstanding opportunity for a hands-on leader with deep final-mile experience, strong business acumen, and a passion for building teams that consistently exceed expectations. They will inspire self-development, energize teams, and collaborate cross-functionally to exceed goals while embodying the company's culture. Responsibilities and Duties • Manage a fleet of independent delivery contractors, including recruitment, weekly performance reviews (service, profitability, claims, compliance), and structured skills checks to maintain and expand capabilities. • Ensure daily compliance before tendering routes; monitor loadouts, routes, and conduct weekly field audits for client satisfaction and team development. • Validate and correct in-home appliance installation procedures. • Build and maintain client relationships through effective, timely communication, secure additional routes for revenue growth. • Oversee P&L, including delivery/operating expenses, claims processes, travel, and budget goals. • Achieve client policies and goals; participate in weekly operations meetings, client calls, and provide location updates to Regional Manager. Skills/Requirements • Proven leadership and motivational skills to drive performance. • Hands-on experience in appliance final-mile delivery and installation. • Strong communication and relationship-building abilities; bilingual with Spanish highly preferred. • Ability to thrive in time-constrained, metric-driven environments with quantitative root-cause analysis. • Proficiency in Excel and MS Office. • Bachelor's degree and 2-4 years in logistics/supply chain preferred. Salary: $90,000 - $100,000/year, DOE; plus, benefits and potential for bonus Please be advised that daily on-site attendance at our facility is a strict requirement for this position. Remote options are not available. Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.