Responsive recruiter
Benefits: - Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
- Wellness resources
- 401(k)
- Competitive salary
- Dental insurance
Loan Servicing Manager - Arundel Bank, Annapolis MDArundel Bank is seeking an experienced
Loan Servicing Manager to lead and support all aspects of loan servicing operations while remaining actively involved in day-to-day servicing activities. This hands-on leadership role oversees commercial, residential mortgage, home equity, consumer, participation, and construction loan portfolios while ensuring exceptional customer service, regulatory compliance, and operational excellence.
Position Type: Hybrid - after 90 days
Location: Annapolis, MD
Status: Full-Time | Exempt
Key Responsibilities- Lead, coach, and develop Loan Servicing staff while actively supporting department workflow.
- Oversee and perform complex loan servicing functions, including loan maintenance, payoffs, modifications, escrow administration, ARM servicing, participation loans, and construction loan servicing.
- Manage delinquency and collection activities, loan workouts, loss mitigation efforts, and recovery processes.
- Conduct quality control reviews and monitor servicing operations for accuracy, compliance, and risk management.
- Ensure compliance with CFPB, RESPA, TILA, FDCPA, Fair Lending, UDAAP, HMDA, BSA/AML, and other applicable regulations.
- Support audits, examinations, reporting, policy development, and process improvement initiatives.
- Resolve complex customer servicing issues and serve as the Bank's subject matter expert for loan servicing and collections.
Qualifications- High School Diploma required; Bachelor's degree in Business, Finance, Accounting, or related field preferred.
- 5+ years of loan servicing, loan operations, lending administration, or collections experience.
- Previous supervisory or management experience preferred.
- Experience with commercial, residential mortgage, home equity, consumer, participation, and construction loans.
- Strong knowledge of mortgage servicing regulations, consumer lending compliance, escrow administration, and collections.
- Community banking experience strongly preferred.
Flexible work from home options available.
Compensation: $85,000.00 - $150,000.00 per year
