5+ years of supervisory experience in commercial loan operations.
Strong knowledge of commercial, real estate, and consumer loan processes.
Familiarity with lending laws and regulations is essential.
Proficient in Microsoft Word, Excel, and LaserPro.
Responsibilities
Manage daily loan operations functions including processing, documentation, and closing.
Supervise department staff, assign duties, and conduct performance evaluations.
Act as liaison between Jack Henry SilverLake Core and loan operations staff.
Collaborate with Loan Closer and Credit departments for efficient workflows.
Resolve escalated requests and complex procedural issues.
Monitor loan operations activities through daily and monthly reports.
Oversee daily balancing of loan general ledger accounts and approve reconciliations.
Benefits
Comprehensive training and development opportunities.
Collaborative work environment with cross-departmental interaction.
Exposure to regulatory and audit processes.
Opportunity to lead and implement operational improvements.
Engagement with compliance and risk management initiatives.
Full Job Description
SUMMARY
Responsible for the management, supervision and direction of all loan operations activities including loan processing, loan documentation, loan closing and loan insurance monitoring. Ensures adherence to applicable legal and regulatory guidelines, internal controls, policies and procedures. Performs other related duties as necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages the day to day loan operations functions including loan processing, loan documentation, loan closing, loan servicing and loan insurance. Develops and maintains effective and efficient workflows; leads loan operations projects; and is the system administrator for loan operations' core system updates and maintenance.
Provides overall supervision of department employees and oversight of the loan operations workflow. Assigns duties; establishes performance standards; conducts performance management; conducts training; and determines staffing, training and development needs.
Liaison between Jack Henry SilverLake Core and department employees as it pertains to issue resolution or research. Ensures adherence to Jack Henry SilverLake Core and bank operating policies and procedures.
Works closely with Loan Closer, Loan Production and Credit departments' managers to ensure an efficient and timely workflow and quality service delivery.
Resolves escalated and/or complex requests and procedural issues.
Monitors and oversees loan operations activities via daily and monthly review of activity and exception reports.
Oversees the daily balancing of all loan general ledger (GL) accounts. Reviews and approves monthly department's GL reconcilement and submits to Finance Department.
Collaborates with the Bank's Chief Compliance Officer to coordinate Loan Operations Department regulatory and audit examinations. Prepares and handles all phases of the department's audits performed by state and federal bank regulatory examiners and internal auditors.
Minimizes the bank's risk exposure by ensuring staff compliance with established policies and procedures, internal controls and legal and regulatory guidelines. Maintains and updates the department's procedure manual. Keeps current on regulations and legislation that directly affect the bank and lending operations division.
EDUCATION AND EXPERIENCE
Bachelor's degree; five years of previous supervisory experience within a commercial loan operations environment; or equivalent combination of education and experience.
SKILLS AND COMPETENCIES
Solid understanding of commercial, real estate and consumer loan documentation, processing and closing procedures. Solid understanding of lending laws and regulations that affect the loan operations functions. Proven ability to communicate and motivate effectively through excellent leadership and interpersonal skills. PC proficient in Word, Excel and LaserPro.
All candidates for hire will undergo a credit and criminal background check. Only qualified candidates will be contacted.
