Posting Description
LOAN ADMINISTRATION MANAGER, Credit Union , provides operational leadership and strategic direction for the Loan Administration department in partnership with the Vice President of Loan Administration & Asset Management. This role oversees end-to-end servicing operations, controls, data integrity, and member service across consumer, home equity, real estate, investor mortgage, indirect, and future small business/commercial loan products within the Fiserv DNA core system; leads and develops a high-performing team; and ensures accurate, timely, and member-focused service. The Manager also maintains compliant policies, procedures, and quality-assurance programs; administers investor servicing requirements, including Fannie Mae, Freddie Mac, and FHLB guidelines; and supports secondary-market activities, audits, examinations, system governance, vendor oversight, business continuity, reporting, servicing transformation, and continuous process improvement.
The full job description is available here .
Job Requirements
REQUIRED : Bachelor's degree in business, finance, or a related field, or an equivalent combination of education and relevant experience; a minimum of five years of progressively responsible experience in loan administration, loan servicing, or a closely related area; two or more years of experience supervising employees, leading teams, or providing formal work direction; and experience with investor servicing, including Fannie Mae, Freddie Mac, and FHLB requirements, and secondary-market operations; experience supporting regulatory, investor, or independent audits. PREFERRED : Hands-on experience with Fiserv DNA in a loan servicing or loan administration environment; Fiserv SMB experience; demonstrated experience developing operational controls, quality-assurance programs, performance metrics, and management reporting; experience managing servicing vendors, business continuity planning, audit or examination responses, system testing, and change implementation; experience leading process improvement, workflow automation, digital servicing, servicing transformation initiatives; or relevant industry certification or advanced degree, such as an MBA or CMB.
10/8/2026
