Travel Requirement: This position requires up to 20% travel.
The Laboratory Information System (LIS) Workflow Specialist is a key contributor on our Ancillary Services team to successfully optimize lab system workflows within the physician practices participating with Privia's physician office lab (POL), and other ancillary offerings. A liaison between the POL and our physician office staff and reference lab phlebotomy supervisors, this role will ensure an efficient and standardized LIS process is adhered to at all physician practice locations. This individual will also be responsible for supporting operations and ancillary services at the PMG Mid-Atlantic Lab to drive overall results. Problem resolution with issues including but not limited to: phlebotomy and specimen collecting staff, specimen tracking, specimen resolution, Logistics Couriers and Customer Service.
Essential Job Duties: - Support the set-up of phlebotomy services. Provide and oversee LIS workflow training and coaching for a team of phlebotomy supervisors working in physician practices.
- Monitor monthly productivity and report any deviations as necessary.
- Proactively assess and support phlebotomy teams to ensure timely error correction and issue resolution.
- Create and maintain training materials provided to physician office staff and phlebotomy supervisors and management.
- Deliver training to phlebotomy teams, both in person and remotely, to audiences ranging from individuals to small and large groups.
- Communicate effectively to internal and external customers including physician office staff, phlebotomy supervisors, and management.
- Provide exceptional customer service to all patients and clients.
- Investigates/resolves and responds to customer complaints appropriately and effectively.
- Support reconciliation processes of PMG lab team.
- Remote work with approximately 20% travel to provide onsite support within the Maryland, DC, Virginia area.
- Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements, and where applicable, ensures all Federal, State & local licensure requirements are met.
- Other duties as assigned.
Qualifications- Bachelor's degree preferred or background in a healthcare setting.
- 2+ years experience in phlebotomy, laboratory, or other healthcare environments.
- Strong critical thinking skills.
- Must be familiar and proficient in the use of software (e.g. EHR systems, Laboratory Information System (LIS), CRM, Microsoft Office or equivalent, etc.).
- Comfort in functioning independently and autonomously.
- Strong organizational, problem solving, and project management skills with the ability to prioritize multiple concurrent projects and urgent deliverables while providing exceptional client service.
- Must demonstrate strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines.
- Appropriately communicate with leadership.
- Must comply with HIPAA rules and regulations.
The salary range for this role is $102,000.00 to $65,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location
Additional InformationAll of your information will be kept confidential according to EEO guidelines.
Technical Requirements (for remote workers only, not applicable for onsite/in office work):In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
