Job DescriptionWe are currently looking for a Life Cycle Material Engineering Specialist, to join our Ottawa team.
As part of the team you will be working closely with manufacturing in providing technical support through troubleshooting of product issues, as well as acting as a liaison between program teams, customers and other internal stakeholders regarding product support matters . A key aspect of this role will also include focusing on continuous improvement through active participation in review of current processes and provide corrective and preventative actions in order to meet department goals of 100% on time delivery, strong quality of product and provide an overall positive internal/external customer experience.
Key Responsibilities- Guide Product Support Technicians and Technologists, Coordinators, and Commercial Officers, enabling them to achieve their quality and on-time-delivery goals and objectives.
- Lead through influence and mentor Technicians and Technologists in managing product support problems, conducting fault isolations/analyses, and driving solutions.
- Recommend corrective and preventive actions to program engineering teams for potential product quality issues.
- Identify systemic gaps in processes and procedures, and partner with the affected stakeholders to design and implement resolution mechanisms.
- Partner with coordinators to ensure the integrity of all Product Support data and ensure comprehensive documentation of repair process.
- Leverage data analytics and expert judgement in developing cost estimates, and in producing and presenting high-impact reports, analyses, and briefings (such as status reports, root cause analysis, Tear Down and Investigation reports, and repair analysis reports) to internal and external stakeholders.
- Direct the triage workflow of incoming repair products, setting prioritisation, documenting product assessments, and facilitating communication with stakeholders.
- Serve as the primary technical liaison for customers, leading on-site troubleshooting assignments, and representing the company's expertise. This may involve occasional travel to customers' sites.
- Conduct obsolescence investigation, validate substitutions, and manage EC/Approval processing, contributing to overall life cycle management of materiels.
- Champion continuous improvement projects from concept through implementation, ensuring they are aligned with Project Support business objectives and priorities.
- Provide expert technical feedback during development of products, and acts as engineering technical program representative to repair programs requiring support on electrical and mechanical components.
- Perform any additional duties as delegated by the Manufacturing Engineering & Product Support Manager.
QualificationsRequirements- Bachelor's degree in Industrial, Mechanical, Manufacturing Engineering, or a related discipline .
- 5-7 years of relevant experience in product support, manufacturing/test engineering, systems troubleshooting, or a related technical environment.
- Strong understanding of product design, system integration, manufacturing processes, and test/diagnostic methods for complex electronic systems.
- Experience performing failure analysis, root cause analysis, troubleshooting, and implementing corrective solutions.
- Knowledge of electrical engineering principles, circuit design, production assembly/test methods, quality practices, and IPC standards.
- Ability to analyze complex technical issues, develop solutions, and provide technical guidance as a subject matter expert (SME).
- Strong analytical, problem-solving, communication, and collaboration skills.
- Experience supporting Department of National Defence (DND) programs, defence-related products, or military systems.
- Experience with Life Cycle Material Management (LCMM), including product sustainment, maintenance, repair, and supportability activities.
Assets- Professional Engineering designation (P.Eng.) or eligibility for registration.
- Experience with software programming, scripting, or technical tools used for troubleshooting and process improvement.
- Experience with Lean principles, continuous improvement initiatives, and process optimization. Familiarity with AI/ML models and emerging technologies.
- Experience developing technical documentation, training materials, and knowledge transfer resources.
How We Work- Work Schedule: 37.5 hours per week
It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.
Additional InformationThe hiring range for this position is $90,000 to $110,000
Our goal is to provide a fair and competitive offer based on an assessment of internal equity and your qualifications, including:
- Relevant experience
- Technical and non-technical skills
- Education and certifications
BenefitsAs a full-time employee at General Dynamics Mission Systems-Canada, you'll enjoy a competitive total rewards package that supports your professional and personal well-being:
- Comprehensive medical, dental, and vision coverage for you and eligible dependents from day one (no cost), including flexible benefits options (HCSA) emergency travel insurance, and 24/7 virtual care services.
- Employee & Family Assistance Program (EFAP), onsite fitness facilities, and employee resource groups.
- Defined Contribution Pension Plan with employer contributions after 3 months, RRSP access from day one, and financial planning support.
- Flexible time off including vacation, holidays, parental leaves with top-up options, sick leave, and disability programs.
- Career development through learning platforms, educational assistance, mentoring, and reimbursement of professional memberships.
- Additional perks such as employee discounts, free onsite parking, social clubs, and an annual scholarship program for employees' children.
