Industry/Sector
Insurance
Specialism
Operations
Management Level
Manager
Job Description & Summary
The Opportunity
As a Life, Annuity & Group Benefits Operations Consultant - Manager you will lead client service work across operating model design, process improvement, data exchange and conversion, in-force book management, and insurance platform implementation within our Advisory practice. As a Manager you will guide teams, coach junior staff, manage workstreams, and use sound judgment to address complex issues while balancing timelines, quality, and client needs. In this role at PwC, you will help life, annuity, and group benefits organizations modernize core operations, data, and technology across the value chain, with opportunities to support finance, actuarial, reporting, analytics, and broker distribution initiatives.
Responsibilities
- Leading client service workstreams across life, annuity, and group benefits operations initiatives
- Managing project plans, timelines, budgets, and deliverables for operating model and process improvement efforts
- Guiding teams through business process optimization, process redesign, and root cause analysis
- Developing solutions for policy administration, claims, servicing, and book of business management activities
- Applying data and analytics to support conversion planning, reporting, and operational decision making
- Reviewing cloud-based and AI-enabled platform implementations across insurance operations environments
- Coaching team members on customer service, service delivery models, and client issue resolution
- Building relationships with client leaders to assess operational challenges and identify improvement opportunities
- Coordinating work across finance, actuarial, investments, reporting, and data exchange activities
- Promoting use of digital tooling and process modeling to improve scalability and service performance
What You Must Have
- At least a Bachelor's degree
- At least 6 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, Risk Management/Insurance
- Leading client service operations across life, annuity, or group benefits
- Managing process redesign, service delivery, and operating model improvements
- Applying business process modeling, root cause analysis, and analytics
- Coaching teams while navigating ambiguity and shifting priorities
- Using digital tooling, AI fluency, and data-driven decision-making
- Working in insurance operations with policy, claims, or servicing knowledge
Travel Requirements
Up to 60%
Job Posting End Date
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
