Licensing Regulation Bureau Chief

Salary : $70,075.20 - $124,883.20 Annually
Location : Des Moines - 50315 - Polk County, IA
Job Type: Full-time
Job Number: 27-01369
Agency: 216 Department of Insurance & Financial Services - Insurance
Opening Date: 11/13/2026
Closing Date: 12/4/2026 11:59 PM Central
LinkedIn Tag: #LI-POST
Point of Contact:
To Apply: For consideration - all applicants must submit an application through this site.

Job Description
This is a non-merit position. Candidates must follow the instructions in the "To Apply" section.

The Iowa Insurance Division is seeking an innovative, results-driven Licensing Regulation Bureau Chief (Public Service Manager 1) to direct and modernize the
operations of our Licensing Regulation Bureau.
In this fast-paced leadership role, you will champion modern regulatory solutions across a broad spectrum of regulated entities including insurance producers, agents,
appraisers, umpires, preneed sellers, service contract companies, securities, and other regulated entities.

As Bureau Chief, you will drive operational excellence to ensure strict statutory compliance with Iowa law while upholding the highest standards of consumer protection.

Key Responsibilities
• Strategic Planning & Performance Metrics: Partner closely with the Deputy Insurance Commissioner to establish long-term strategic objectives for the Bureau. Define critical operational KPIs, implement rigorous reporting frameworks, and continually evaluate organizational performance against Division goals.
• Digital Transformation & Operational Modernization: Serve as an active change agent to re-engineer the end-to-end licensing lifecycle. Spearhead the adoption
of modern technology including workflow automation and Artificial Intelligence () tools and oversee vendor performance and technology contracts to optimize
licensing turnaround times and candidate experiences.
• Team Leadership: Direct, mentor, and empower a multidisciplinary team. Responsibilities include allocating and balancing workloads, auditing work
quality, conducting performance evaluations, optimizing resource distribution, and executing personnel or disciplinary procedures in accordance with state
guidelines.
• National Regulatory Collaboration & Policy: Collaborate with the Deputy Insurance Commissioner to promote policy through the National Association of
Insurance Commissioners (NAIC). Actively participate in the development, refinement, and promotion of model laws, uniform standards, and collaborative
interstate regulatory actions.
Ideal Candidate Profile
• Demonstrated Leadership: Proven track record of managing professional staff, fostering cross-functional collaboration, and driving cultural and organizational
change.
• Technology & Process Modernization: Experience modernizing legacy operational processes, integrating business systems or AI/automation solutions, and managing technical vendors.
• Regulatory Acumen: Strong background in regulatory enforcement, insurance, securities, public administration, or related regulated industries.
• Communication & Stakeholder Management: Excellent written and verbal presentation skills, with the ability to represent the Division before industry
stakeholders, state leadership, and national bodies like the NAIC.

The Iowa Insurance Division offers a strong team culture and a respect for work-life balance. Salary will be commensurate with applicable experience. We have a competitive total compensation package for all our full-time employees, including:
• Iowa Public Employees Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Health, Dental and Vision Insurance
• Vacation and Sick Leave
• Paid Holidays (9 days/year)
• Hybrid Telework opportunities
Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
1) Graduation from an accredited four-year college or university and experience equal to four years of full-time work in program administration, development, management, or operations.
2) Eight years of full-time work experience in program administration, development, management, or operations.
3) All of the following (a and b):

a. Four years of full-time work experience work in program administration, development, management, or operations; and
b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

4) All of the following (a, b, and c):

a. Two years of full-time work experience work in program administration, development, management, or operations; and
b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work equals one year of full-time experience; and
c. A combination of a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is
also equivalent to one year of full-time experience or education.

5) Current, continuous experience in the state executive branch that includes one year of full-time work as a Public Service Supervisor or comparable specific management-level position.

For additional information, please click on this
01

Do you understand that the information provided on your application and resume must be truthful, honest, and accurate to the best of your knowledge?

Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree
• No

02

PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university? IF YES - How many years do you have of full-time work experience in program administration, development, management, or operations?

• Not applicable - I have not graduated from an accredited four-year college or university
• No experience in program administration, development, management, or operations
• Less than two years of experience in program administration, development, management, or operations
• Two years to less than four years of experience in program administration, development, management, or operations
• Four or more years of experience in program administration, development, management, or operations

04

How many years do you have of full-time work experience in program administration, development, management, or operations?

• Not applicable - I do not have experience in program administration, development, management, or operations
• Less than two years of experience in program administration, development, management, or operations
• Two years to less than four years of experience in program administration, development, management, or operations
• Four years to less than six years of experience in program administration, development, management, or operations
• Six years to less than eight years of experience in program administration, development, management, or operations
• Eight or more years of experience in program administration, development, management, or operations

05

Do you have a minimum of four years of full-time work experience in program administration, development, management, or operations? IF YES

How many total years do you have of combined post-high school education and ADDITIONAL (not used to count for the first portion of the question) full-time experience in program administration, development, management, or operations?
NOTE 1: 30 thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
NOTE 2: Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

• Not applicable - I do not have a minimum of four years of experience in program administration, development, management, or operations
• Four years to less than six years of combined post-high school education and full-time experience in program administration, development, management, or operations
• Six years to less than eight years of combined post-high school education and full-time experience in program administration, development, management, or operations
• Eight or more years of combined post-high school education and full-time experience in program administration, development, management, or operations

06

Do you have two years of full-time work experience in program administration, development, management, or operations? IF YES - How many years do you have of a combination of GRADUATE level (post bachelor's degree) course work and ADDITIONAL (not used to count for the first portion question) full-time experience in program administration, development, management, or operations?
NOTE 1: 24 semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience
NOTE 2: Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

• Not applicable - I do not have GRADUATE level (post bachelor's degree) course work or Iowa Certified Public Manager Program certification
• Less than two years of combined GRADUATE level (post bachelor's degree) course work and full-time experience in program administration, development, management, or operations
• Two years to less than four years of combined GRADUATE level (post bachelor's degree) course work and full-time experience in program administration, development, management, or operations
• Four or more years of combined GRADUATE level (post bachelor's degree) course work and full-time exper