Salary: $68,038.00 - $105,466.00 Annually
Location : 101 City Hall Plaza, Durham, NC
Job Type: Full time with benefits
Remote Employment: Flexible/Hybrid
Job Number: 26-06129
Department: Finance
Opening Date: 09/11/2026

Position Description
This is a flexible/hybrid position with the flexible work schedule to be determined after the probationary period. Position requires mandatory, in person office work on a weekly basis to attend meetings, investigate claims, consult with City staff, meet with residents, send/receive correspondence, provide customer service, process payments and records etc.
This position is part of the Risk Management Division of the Finance Department. The Risk Management team aims to provide a safe environment for employees and the public it serves. Our goal is to prevent and minimize the financial impact of losses and reduce the frequency and severity of injuries to employees and residents. As a self-insured entity, the Risk Management Analyst will investigate, evaluate, and process property & casualty claims made against the City. Such claims may be self-administered by the Risk Management Analyst or processed in conjunction with the City's third party administrator. Additionally, this position is responsible for facilitating subrogation recovery for damaged City vehicles and property losses, providing self-insured fiscal management, applying governmental immunity, implementing prevention and loss control strategies, and providing training to internal customers. Decision-making includes providing input in risk management objectives, development and improvement of claim filing processes, data collection and analytics, and liability determinations. Incumbents should provide professional, journey-level work in auto and general liability claims including property damage, bodily injury, subrogation, and interpreting and applying insurance standards and policies. Prior municipal insurance program administration is preferred but not required.
Duties/Responsibilities

• Process, investigate, analyze, and determine liability for City accidents and incidents involving property damage and bodily injury
• Contact residents/claimants/insurance carriers via phone within 48 hours of claim receipt
• Oversee the City's third-party administrator and the assigned liability claims adjusters
• Implement and facilitate claim reporting and processing procedures
• Document claim activity, set accurate reserves, and process claim payments using the assigned risk information management software
• Identify subrogation situations and initiate appropriate action, including preparing demand packages, and appropriate follow-up through claim closure
• Work in conjunction with the Risk Manager/Risk Administrator and the City Attorney's Office to process and track claim litigation and participate in settlement mediations
• Provide reporting and analysis to the Risk Manager on claim trends, expenses, subrogation collection, etc.
• Participate in accident review boards and loss control committees
• Provide training to City staff on proper claim reporting procedures and general risk management topics
• Assist the Risk Manager and other team members with special projects, general tasks, and other functions as needed

Minimum Qualifications & Experience

• Bachelor's degree in business or public administration or directly related field
• Two years of professional experience in an area related to assignment.

Additional Preferred Skills
• NC Adjuster License or ability to obtain one within 1 year of employment
• Prior experience applying governmental immunity
• Experience in litigation management
• Advanced level proficiency in MS Office applications, particularly Excel
• Experience providing in-person training
• AIC or other insurance designation
Benefits - General Full-Time Employees

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01

Where did you first hear about this opportunity?

• City of Durham Website
• Walk in
• LOGO career event
• Job fair
• Employee referral
• Professional organization ***Please list the organization in "other" box below***
• Internet posting ***Please list the specific web site in the "other" box below***
• Craig's List
• Facebook
• LinkedIn
• GlassDoor
• governmentjobs.com
• Monster.com
• Indeed.com
• Employment Security Commission
• Magazine/Newspaper
• Other

02

If you listed "other" above please give specific web site, organization, or publication.
03

Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
• High School Diploma or Equivalent (GED, HiSET, TASC)
• Associates Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree (PhD, Juris Doctorate)

04

How many years of professional experience do you have in processing or adjusting liability claims?

• No related experience
• Less than 1 year of related experience
• 1 year but less than 2 years related experience
• 2 years but less than 6 years related experience
• 6 years but less than 10 years related experience
• 10 or more years of related experience

05

Do you have a NC adjuster license?

• Yes
• No

06

If you answered "no" to having an NC adjuster license, is there any reason you could not obtain a license within one year of your start date?

• I already have my NC adjusters license
• I do NOT have my NC adjusters license, but I AM willing and able to obtain it within 1 year of my start date
• I do NOT have my NC adjusters license, and I AM NOT willing or able to obtain it within 1 year of my start date

07

Please briefly provide details of your experience using Risk Information Management Systems or other claim processing software:
08

Do you have experience adjusting auto liability claims?

• Yes
• No

09

Please briefly provide details of your experience handling auto liability claims:If you have no experience handling auto liability claims, put N/A.
10

How would you rate your experience level with MS Office applications such as Outlook, Word, and PowerPoint?

• No experience
• Beginner level
• Intermediate level
• Advanced level
• Expert level

11

How would you rate your experience level with MS Excel?

• No experience
• Beginner level
• Intermediate level
• Advanced level
• Expert level

12

Do you have any previous work experience in handling subrogation claims?

• Yes
• No

13

Do you have any work experience in municipal risk management/claims/insurance?

• Yes
• No

14

Do you have any experience as a litigated claims adjuster?

• Yes
• No

15

Please briefly provide details of your experience working with and applying governmental immunity.
Required Question