Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience)
5+ years of technical support experience, with at least 2 years in federal or DoD environments
DoD 8570 compliant certification (e.g., CompTIA Security+, CASP+, or CISSP)
Expertise in Windows/Linux server administration, Active Directory, and advanced network troubleshooting
Demonstrated experience with incident management and NIST/RMF standards
Active DoD Secret clearance
Excellent leadership, communication, and documentation skills
U.S. Citizenship required
Responsibilities
Serve as the SME for advanced diagnostics and resolution of complex hardware, software, and network incidents
Lead system patching, software updates, and security remediation in compliance with Government guidelines
Manage user and privileged accounts, including permission changes and support audits
Perform vulnerability assessments and assist with ATO/RMF tasks
Guide and mentor Level I/II staff and provide escalation support
Maintain and update system documentation and prepare incident reports
Support backups, COOP/DR testing, ensuring mission-critical data resilience
Collaborate with ISSMs, system owners, and technical teams to enhance SAS security
Benefits
Full-time, on-site employment
Opportunity to work in a mission-critical environment at a military base
Engagement in advanced technical and security methodologies
Exposure to federal and Department of Defense compliance standards
Leadership and mentorship opportunities within the team
Full Job Description
Level III Technical Support Specialist Location: Vandenberg Space Force Base, CA Clearance: Active DoD Secret Clearance Employment Type: Full-Time, On-sitePosition Overview: Kinaras Solutions is seeking pre-award, an experienced and technically proficient Level III Technical Support Specialist to provide senior-level, mission-critical support for the Safety Analysis System (SAS) environments-both classified and unclassified-at Vandenberg Space Force Base. The successful candidate will serve as a subject matter expert for advanced troubleshooting, security compliance, and the operation and maintenance of SAS network infrastructure, collaborating closely with Government security stakeholders.Key Responsibilities:
Serve as the SME for advanced diagnostics and resolution of complex hardware, software, and network incidents across SAS and SAS-C.
Lead system patching, software updates, and security remediation in compliance with Government change management guidelines.
Manage user and privileged accounts, permission changes, and support periodic recertifications and audits.
Perform vulnerability assessments, assist with ATO/RMF tasks, implement NIST 800-53 controls, and maintain security documentation.
Guide and mentor Level I/II staff, providing escalation support and ensuring rigorous completion of technical tasks.
Maintain and update system documentation, diagrams, and procedures; prepare incident reports and technical summaries as required.
Support backups, COOP/DR testing, and ensure mission-critical data resilience.
Foster proactive collaboration with ISSMs, system owners, and technical teams to further enhance the security posture of SAS.
Participate as needed in after-hours or surge operations.
Required Qualifications:
Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience).
5+ years of progressive technical support experience, including 2 years in federal or DoD environments.
DoD 8570 compliant certification (e.g., CompTIA Security+, CASP+, or CISSP).
Expertise in Windows/Linux server administration, Active Directory, virtualization, and advanced network troubleshooting.
Demonstrated experience with incident management, vulnerability tools, and NIST/RMF standards.
Active DoD Secret clearance (or ability to obtain and maintain).
Excellent leadership, communications, and documentation skills.
