Level III Technical Support SpecialistLocation: Vandenberg Space Force Base, CA
Clearance: Active DoD Secret Clearance
Employment Type: Full-Time, On-site
Position Overview:Kinaras Solutions is seeking pre-award, an experienced and technically proficient Level III Technical Support Specialist to provide senior-level, mission-critical support for the Safety Analysis System (SAS) environments-both classified and unclassified-at Vandenberg Space Force Base. The successful candidate will serve as a subject matter expert for advanced troubleshooting, security compliance, and the operation and maintenance of SAS network infrastructure, collaborating closely with Government security stakeholders.
Key Responsibilities:- Serve as the SME for advanced diagnostics and resolution of complex hardware, software, and network incidents across SAS and SAS-C.
- Lead system patching, software updates, and security remediation in compliance with Government change management guidelines.
- Manage user and privileged accounts, permission changes, and support periodic recertifications and audits.
- Perform vulnerability assessments, assist with ATO/RMF tasks, implement NIST 800-53 controls, and maintain security documentation.
- Guide and mentor Level I/II staff, providing escalation support and ensuring rigorous completion of technical tasks.
- Maintain and update system documentation, diagrams, and procedures; prepare incident reports and technical summaries as required.
- Support backups, COOP/DR testing, and ensure mission-critical data resilience.
- Foster proactive collaboration with ISSMs, system owners, and technical teams to further enhance the security posture of SAS.
- Participate as needed in after-hours or surge operations.
Required Qualifications:- Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience).
- 5+ years of progressive technical support experience, including 2 years in federal or DoD environments.
- DoD 8570 compliant certification (e.g., CompTIA Security+, CASP+, or CISSP).
- Expertise in Windows/Linux server administration, Active Directory, virtualization, and advanced network troubleshooting.
- Demonstrated experience with incident management, vulnerability tools, and NIST/RMF standards.
- Active DoD Secret clearance (or ability to obtain and maintain).
- Excellent leadership, communications, and documentation skills.
- U.S. Citizenship required.
