Benefits/Perks- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- People First Culture
SummaryThe Level III Engineer's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the Level III Engineer is to be a point of escalation for the Engineering team, respond to support requests in a timely manner, be a reference point for customer IT support related tickets, and ensure the end-user's satisfaction, among other technical duties.
Level III Engineers are expected to display excellent interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The Level III Engineer will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills. The Level III Engineer works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player.
Level III Engineer Responsibilities:- Design, implement and maintain Office 365/Azure/Intune solutions and migrations.
- Network and server solution design and architecture.
- New client infrastructure discovery, onboarding, remediation and support.
- Server administration including Active Directory, File & Print services, DNS, DHCP, etc.
- Network firewall and switch administration and maintenance.
- Provide 3rd level support of incoming requests to the service desk.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform some hands-on fixes at the desktop level when remote tools are not appropriate.
- Work closely with leadership to develop processes, refine KPI's, motivate and mentor the Service Delivery team.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
IT Technician III Requirements:- College diploma or university degree in the field of Computer Science and/or five years equivalent work experience.
- Experience with desktop and server operating systems, including Windows 7/10/11, Server 2012/2016/2019, and Mac OS.
- Extensive experience with Autotask, Kaseya VSA, IT Glue or other industry standard ticketing, remote monitoring and documentation tools.
- Extensive experience with supporting Microsoft Office 365, Azure, Intune.
- Extensive experience with supporting Meraki, Cisco and other networking infrastructure.
Compensation: $75,000.00 - $105,000.00 per year
