Position SummaryThe
Level II Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians.
This role requires an experienced technician capable of leading complex projects, resolving advanced technical challenges, maintaining high-quality workmanship, and ensuring all installations meet New Age standards, customer requirements, manufacturer specifications, and applicable industry regulations.
Level II Technicians play a critical role in technician development, quality control, and customer satisfaction.
Primary ResponsibilitiesTechnical Leadership- Provide technical support to field technicians.
- Assist with project planning and execution.
- Mentor Apprentices, Labourers, Technician I, and Technician II personnel.
- Review installation quality and workmanship.
- Support commissioning and technical escalations.
- Assist with manufacturer training initiatives.
Advanced Security SystemsIntrusion Systems- Advanced troubleshooting of intrusion alarm systems.
- Commission complex alarm installations.
- Resolve communication failures.
- Conduct ULC-related inspections and testing.
- Support monitoring integrations.
Access Control Systems- Configure and commission complex access control systems.
- Troubleshoot controllers, readers, and field devices.
- Support enterprise-level deployments.
- Verify system performance and functionality.
- Conduct quality assurance inspections.
Surveillance Systems- Configure and commission advanced IP surveillance systems.
- Troubleshoot networked video systems.
- Optimize camera layouts and performance.
- Conduct surveillance system audits.
- Verify recording retention and performance standards.
Fiber OpticsSenior Technicians must be capable of:
- Fiber troubleshooting
- Fiber certification
- Fiber commissioning
- OTDR testing
- Interpreting OTDR results
- Diagnosing communication failures
- Documenting fiber deficiencies
System Commissioning- Commission newly installed systems.
- Verify programming.
- Verify customer requirements are met.
- Conduct acceptance testing.
- Perform final system verification.
- Resolve deficiencies prior to customer onboarding.
Quality AssuranceSenior Technicians are responsible for:
- QA inspections
- Workmanship reviews
- Installation audits
- SOP verification
- Deficiency identification
- Corrective action recommendations
The Level II Technician acts as a quality gatekeeper before customer acceptance.
Customer TrainingProvide customer training on:
- Access Control Systems
- Video Surveillance Systems
- Intrusion Alarm Systems
- Mobile Applications
- User Management
- Basic Troubleshooting
- System Reporting Functions
DocumentationReview and complete:
- Service Reports
- Inspection Reports
- Commissioning Reports
- Certification Reports
- Deficiency Reports
- As-Built Documentation
- Customer Turnover Documentation
Required QualificationsExperience- Minimum 5+ years of industry experience
- Commercial security systems experience
- Access control experience
- Video surveillance experience
- Structured cabling experience
- Fiber optic experience
- Advanced troubleshooting experience
Technical RequirementsLevel II Technicians are expected to demonstrate competency in:
- OTDR Testing
- Fiber Certification
- System Commissioning
- Complex Access Control Systems
- Enterprise Surveillance Systems
- Quality Assurance Inspections
- Customer Training
- Project Coordination
- Technical Escalation Support
- Advanced Troubleshooting
These competencies align with New Age's Level II Technician certification requirements.
Preferred Manufacturer ExperienceExperience with:
- ICT
- Axis Communications
- Milestone XProtect
- CDVI
- Mircom
- DoorGuard
- UniFi Networking
Required Certifications- Working at Heights
- WHMIS
- Aerial Lift Certification (Scissor Lift)
- Aerial Lift Certification (Boom Lift)
- Valid Ontario Driver's License
Preferred Certifications- ULC Intrusion Certification
- ULC Protective Signalling Systems
- ATC Certification
- ICT Certification
- Axis Certification
- Milestone Certification
- Fiber Certification
- Manufacturer Technical Certifications
Leadership ResponsibilitiesThe Level II Technician is expected to:
- Mentor junior staff.
- Verify field workmanship.
- Review technician documentation.
- Assist with technician evaluations.
- Support technician development plans.
- Promote safety and quality standards.
Safety Responsibilities- Enforce New Age Health & Safety policies.
- Conduct Job Hazard Assessments.
- Maintain safe work practices.
- Lead by example.
- Ensure PPE compliance.
- Verify safe use of ladders and aerial lifts.
- Report and correct unsafe conditions.
Quality StandardsLevel II Technicians are expected to enforce all New Age installation standards.
Zero-Tolerance Zip Tie PolicyZip ties are not permitted on structured cabling installations.
Approved methods include:
- Velcro Straps
- J-Hooks
- Basket Tray
- Ladder Tray
- Approved Cable Management Systems
Level II Technicians are responsible for identifying and correcting non-compliant installations.
Career AdvancementNew Age offers structured progression opportunities:
Apprentice 12 Labourer 12 Technician I 12 Technician II 12 Senior Technician 12 Lead TechnicianSenior Technicians are positioned for advancement into Lead Technician and Project Leadership roles.
What We're Looking ForThe ideal candidate:
- Takes ownership of projects.
- Leads by example.
- Maintains high workmanship standards.
- Enjoys mentoring others.
- Has strong technical troubleshooting skills.
- Is customer focused.
- Is organized and accountable.
- Demonstrates professionalism in all interactions.
Compensation & Benefits- Competitive compensation based on experience and certifications
- Company vehicle
- Company phone
- Paid manufacturer certifications
- Career advancement opportunities
- Health and dental benefits
- RRSP opportunities (where applicable)
- Ongoing technical training
- Leadership development
Hourly Rate: $45.00/hour
Reports to: Lead Technician/Operations Manager 
