Level 3 Managed Services Engineer -- Microsoft

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent certifications (MCSE)
• Strong hands-on experience with Microsoft technologies including Active Directory, Exchange, and Office 365 suite
• Excellent verbal and written communication skills for client interaction
• Strong analytical skills with attention to detail
• Self-starter with effective time management abilities
• Experience in IT Consulting or Managed Services environment
• Familiarity with compliance models like CMMC, PCI, HIPAA is a plus

Responsibilities

• Provide escalated technical support for Microsoft-based systems
• Proactively monitor and resolve complex issues related to device management
• Perform system administration tasks including configuration and patch management
• Design and maintain backup and disaster recovery solutions
• Collaborate with support teams to escalate and resolve issues
• Conduct root cause analysis and implement corrective actions
• Document system configurations and troubleshooting steps
• Participate in project planning and IT infrastructure upgrades
• Stay updated on emerging Microsoft technologies
• Implement Conditional Access and MFA in Azure tenant
• Identify client opportunities for additional products and services
• Exhibit leadership in a Managed Services team environment

Benefits

• Opportunity to work with cutting-edge Microsoft technologies
• Collaborative team environment with opportunities for professional growth
• Exposure to diverse IT projects and client interactions
• Potential for leadership development within the Managed Services team
• Access to ongoing training and certification opportunities