Legal Receptionist - Intake Specialist

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Customer service or sales experience with a track record of converting leads into appointments.
• Confident verbal and written communicator with a friendly, professional tone.
• Compassionate and empathetic listener.
• Exceptionally organized and detail-oriented, able to multitask in a fast-paced environment.
• Self-starter with strong problem-solving skills and motivation to meet performance goals.
• Proficient in Microsoft Office and strong data entry skills; experience with CRM or legal case management software is a plus.
• Bilingual in Spanish and English preferred but not required.

Responsibilities

• Serve as the first point of contact for clients, creating a welcoming atmosphere.
• Listen empathetically to clients' needs and guide them toward booking consultations.
• Communicate the value of legal services confidently to potential clients.
• Manage incoming calls and inquiries efficiently and professionally.
• Maintain organized records of client interactions and appointments.
• Collaborate with legal staff to ensure smooth client onboarding and follow-up.
• Utilize CRM or case management software to track leads and appointments.

Benefits

• Full-time position with opportunities for professional growth.
• Supportive work environment in a growing law firm.
• Chance to make a meaningful impact on clients' lives.
• Opportunity to develop skills in customer service and legal processes.