Role OverviewAs a Legal Engineer at Newcode.ai, you are the critical bridge between our customers and our product & engineering team. You will embed yourself deeply into the workflows of our customers - building a genuine understanding of how they work and where AI can make a meaningful difference - then translate those insights into AI-powered solutions, optimized prompts, and structured workflows that deliver real, measurable value.
You will serve as a strategic partner throughout the entire customer journey, guiding firms from onboarding through adoption, expansion, and long-term value realization, while acting as an internal advocate for their needs and a driving force behind our AI product development. At the same time, you will bring a commercial mindset to the role - owning customer relationships, identifying growth opportunities, and getting your hands dirty configuring and improving the product itself.
In short, you are equally comfortable running a workshop with a law firm partner and contributing to a product meeting with our engineering team.
- Drive Legal Innovation
- Collaborate with legal, product, and engineering teams to identify, scope, and implement AI-powered legal solutions with and for our partners and clients
- Document solutions, create internal knowledge assets, and contribute to a bank of scalable legal engineering playbooks, helping supercharge our future growth
- Ownership of Customer Journey
- Lead onboarding and workshops for legal teams, supporting pilot projects and ensuring successful user adoption for new workflows and tools
- Establish clear benchmarks and milestones with customers, track progress, and own renewals and expansion discussions - proactively identifying opportunities for growth within existing accounts.
- Strategic Enablement & Adoption
- Identify and implement use cases that align with customer goals
- Drive measurable adoption by deeply understanding how lawyers work, translating those insights into solutions that deliver real, tangible value - and continuously refining them as needs evolve.
- Customer Impact
- Serve as the internal voice of the customer - advocating for their needs, following through on feedback, and ensuring it shapes how our AI solutions and product develop
- Identify and create market opportunities
- Team Excellence
- Build the team and meaning of customers success
- Shape a culture of accountability and excellence
RequirementsExperience & Qualifications - Legal expertise
- Experience in a legal environment (law firm, in-house, or legal tech), and a genuine curiosity for technology's role in enabling new frontiers for law
- JD
- Customer Success / Project management
- Proven track record of implementation of AI in the legal sector, or of driving retention, expansion, and satisfaction in enterprise accounts
- Experience facilitating workshops, onboarding, project management, and strategic account planning for customers
- Tech fluency
- You have a passion for tech, AI and automation, and you're always eager to experiment and learn.
- Analytical mindset, with the ability to structure ambiguous problems, evaluate AI outputs,
and spot areas for improvement in legal processes - Strong data-driven mindset
- Strong communication skills:
- You excel at translating between legal and technical perspectives and working with diverse teams
- High EQ and comfortable navigating C-level conversations and working with stakeholders across teams
- Fluency in English
Who you are - Proactive person; you reach out, spot and go for opportunities
- An itch to solve problems and a creative drive
- Reliable and trustworthy
- Co-creative; you excel in fast-paced environments and enjoy building anything from relationships to processes
- Growth mindset: Build on feedback, iterate quickly and are motivated by delivering outcomes
- Team player mentoring others and contributing to a culture of inclusion and excellence
BenefitsWhy You'll Love Working with Us- Culture of trust and excellence: Be part of a team that values reliability, respect, and initiative, where everyone's contribution matters and diversity drives creativity.
- Collaborative environment: Work with talented, driven peers on bleeding-edge legal engineering solutions with real-world impact.
- Growth and ownership: Shape your role as we grow. Take ownership and drive outcomes from the start of your journey.
- Inclusive culture of excellence and trust: We reward initiative, respect, integrity, and teamwork, and are committed to building a global, inclusive team. Your drive, curiosity, and ideas matter more than your background
Ready to shape what's next? Apply today and join us in building a smarter, more efficient world powered by AI.
