What You'll DoLet's get the tricky part out of the way: this role doesn't fit neatly into a traditional box. It's part legal ops, part product specialist, part solutions architect, and part client whisperer. If you enjoy roles that stay static, this probably isn't it. Your mission is to help our clients, some of the most respected legal teams in the world, get the absolute most out of our platform.
Some of what you'll be up to:
- Acting as a thought partner to clients - building trusted relationships, addressing tricky pain points, and identifying high-value opportunities for them to scale their use of Legora.
- Working together with Customer Success in taking full ownership of client relationship - from running pilots in the early stages, to onboarding new users, and ultimately guiding full-firm adoption across major law firms and corporate legal departments.
- Be the voice of the user inside Legora - sharing insights that directly inform product development, roadmap priorities, and strategic direction.
- Delivering clear, confident product demos and training that bring the power of our platform to life.
- Documenting best practices, contribute to the development of scalable playbooks, and help shape how we grow this function globally.
- Confidently helping our clients navigate one of the biggest shifts in how the legal business operates - from evaluating the ROI and impact of AI to clearly mapping how AI will impact different practice areas
What You BringYou come from the world of law; but you've never been content with how things have always been done. You may have started out at a top-tier law firm. Maybe you've worked in a corporate legal team, seeing thorny operational problems from the inside. Perhaps you've even tried disrupting the status-quo through a legal tech company, or ventures of your own. Either way, you've had experience beyond the traditional legal career path. Either way, you know how legal teams think, work, and (sometimes) struggle and you're ready to help them level up with technology.
- Have a background in law, with experience at a top-tier firm or in-house legal team.
- Are tech-curious and product-savvy. Not necessarily a coder, but passionate navigating technical conversations, especially around things like generative AI, technology implementation, innovation and productivity .
- Communicate clearly and confidently with diverse stakeholders, both lawyers and engineers. I.e. translating across disciplines is second nature to you.
- Bring structure to ambiguity and energy to complexity; and enjoy being the calm, credible presence in a fast-moving environment.
- Understand how to evaluate and improve existing processes as a direct result of new and emerging technologies
- Are proactive, self-directed, and comfortable juggling multiple client relationships at once.
- Care deeply about quality, but don't get stuck in perfectionism - you get things done, and you make them better over time.
What's In It For You- Global collaboration: Partner with teams and clients domestic and internationally.
- Competitive package: Comprehensive salary, benefits, and tools for success.
- Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
- In-person environment: Union Square office designed for ambitious builders.
- Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package:
Medical, Dental & Vision
- Multiple medical plan options through Aetna and Kaiser Permanente
- HSA or Healthcare FSA (based on plan selection)
- Dental plans via MetLife
- Vision plans via Vision Care
Family Support
- Generous parental leave
- Free access to Maven Clinic
- Dependent Care FSA
- Free One Medical membership for employees and dependents
Additional Perks
- Pre-tax commuter benefits
- Life Insurance + STD/LTD
- 401(K) with generous company match
- Unlimited PTO
- Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more
