High school diploma or equivalent required; college degree preferred.
Minimum three years of residential leasing or related experience.
At least one year in a team lead or managerial role.
Real estate license (if required by state) and other necessary certifications.
Strong understanding of federal fair housing laws and local housing provisions.
Proficient in Microsoft Office; familiarity with Yardi Voyager and Salesforce preferred.
Excellent customer service, communication, and organizational skills.
Responsibilities
Supervise the Leasing team managing new leases and renewals.
Drive team performance to meet occupancy and revenue goals.
Collaborate with local leadership to enhance resident service and financial outcomes.
Ensure adherence to policies and quality standards.
Provide regular performance feedback to team members.
Resolve issues related to home conditions and resident-facing platforms.
Perform additional duties as assigned.
Benefits
Annual bonus program.
Health, dental, vision, and life insurance.
Long-term and short-term disability insurance.
Generous paid time off including vacation, sick time, and holidays.
401(k) with company matching contributions.
Casual dress work environment.
Team events and gatherings.
Full Job Description
Your Role on the Team As a Leasing Manager at Invitation Homes, you are responsible for implementing the company's strategies to achieve occupancy, revenue, and customer goals by facilitating a consistent, high-quality end-to-end resident experience from initial inquiry through the duration of the residency. This includes but is not limited to the following tasks:
Providing daily supervision of the Leasing team responsible for handling the new lease and renewal process
Driving performance and hold team members accountable to meet occupancy, rent growth and resident experience objectives
Partnering with local leadership to implement initiatives and processes that optimize the resident service experience and achieve financial goals for the assigned market(s)
Ensuring the team follows policies, processes, and procedures to function according to quality standards and operating objectives
Delivering frequent and robust performance feedback to team members
Troubleshooting issues with respect to home condition, marketing tools, smart home technology, Invitation Homes resident portal, or any other platforms or resident-facing programs that impact performance
Performing other duties as assigned
Your Experience Includes
High school diploma or equivalent is required, college degree is preferred
Minimum three years of residential leasing or related experience
1+ year of experience in a team lead or manager role
Real estate license (if required by state), any other licenses and/or certifications as required by state law, and a current driver's license, automobile insurance
Comprehension of federal fair housing laws and any applicable local housing provisions
Working knowledge of Microsoft Outlook, Word, Excel; proficiency in Yardi Voyager and Salesforce preferred
Excellent customer service and interpersonal skills; professional verbal and written communication skills; and strong organizational and time-management skills
Must be proactive, self-directed, highly motivated, and able to multi-task
Ability to perform moderate mathematical and accounting functions and read and comprehend financial statements and reports
Ability to negotiate, influence and gain consensus; close a sale
Extensive travel within assigned portfolio required
Ability to be at work on a regular and consistent basis including weekends and non-traditional holidays if needed
Must have reliable vehicle transportation to conduct reviews at any home with associates as scheduled
Salary Range The salary range for this position is: $79,987.50 - $138,645.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.
Compensation and Benefits
To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)
About Invitation Homes Inc.
Invitation Homes is a leading owner and operator of single-family homes for lease, offering residents high-quality homes across America. With over 80,000 homes for lease in 16 markets across the country, Invitation Homes is meeting changing lifestyle demands by providing residents access to updated homes with features they value, such as close proximity to jobs and access to good schools. The company's mission, 'Together with you, we make a house a home,' reflects its commitment to high-touch service that continuously enhances residents' living experiences and provides homes where individuals and families can thrive.'
