The Learning Experience Designer (LXD) partners with teams across Dana-Farber to identify performance and learning needs and develop solutions that help people succeed in their work. The LXD owns learning projects from intake and discovery through design, development, implementation, evaluation, and continuous improvement.
Working directly with stakeholders and subject matter experts, the LXD seeks to understand the business need, audience, desired performance, current workflows, barriers, and measures of success before recommending a solution. The LXD determines whether learning is the appropriate response and recommends the right combination of learning, communication, reinforcement, job aids, process guidance, or other performance support.
The LXD personally designs and develops learning solutions across modalities, including in-person, virtual, blended, and self-paced experiences, as well as videos, simulations, job aids, and other resources that support performance at the point of work.
Primary Duties and Responsibilities- Consults with stakeholders and subject matter experts to understand business and performance needs, audiences, workflows, barriers, constraints, and desired outcomes. Conducts needs analysis, tests assumptions, and determines whether learning is an appropriate response.
- Develops learning strategies and recommends appropriate solutions, which may include instructor-led or virtual learning, eLearning, blended experiences, videos, simulations, practice and reinforcement, job aids, communications, process guidance, or other performance support.
- Manages learning projects from intake through implementation, establishing scope, outcomes, milestones, responsibilities, delivery approaches, and measures of success while maintaining clear communication with stakeholders and managing multiple priorities.
- Designs and personally develops learning solutions across modalities, creating the outlines, scripts, storyboards, scenarios, assessments, multimedia, facilitator materials, learner resources, and other assets needed to bring each solution to life.
- Applies adult learning, accessibility, inclusive design, usability, and Dana-Farber standards throughout design and development. Leads stakeholder and SME reviews, reconciles feedback, verifies accuracy, and appropriately challenges requests that do not support agreed performance or learning outcomes.
- Tests, pilots, publishes, and supports implementation of learning solutions, including deployment through Workday Learning and other applicable platforms. Partners with learning technology administrators as needed and may pilot or facilitate learning experiences to support successful implementation.
- Defines measures of success and evaluates learning solutions using available learner, stakeholder, learning, and performance data. Uses findings and feedback to improve solutions and maintains learning products throughout their lifecycle.
- Contributes to the Learning team's shared practices and continuous improvement through peer review, reusable standards and templates, quality assurance, and the responsible use of approved AI and emerging learning technologies.
Knowledge, Skills and Abilities- Strong performance consulting and needs analysis skills, with the ability to identify underlying performance needs, work through ambiguity, test assumptions, and determine when learning is or is not the appropriate solution.
- Strong instructional and learning experience design skills grounded in adult learning and learning science, with the ability to design effective experiences and pathways across in-person, virtual, blended, self-paced, and performance-support formats.
- Demonstrated end-to-end development capability, including the ability to personally create high-quality digital, instructor-led, multimedia, and performance-support solutions using tools such as Articulate Storyline and Rise, Camtasia, Adobe products, or comparable technologies.
- Strong project management and organizational skills, with the ability to independently manage multiple projects from discovery through implementation while providing clear visibility into scope, status, risks, timelines, and decisions.
- Strong consultation, communication, and relationship-management skills, including the ability to establish credibility, influence without direct authority, navigate differing perspectives, provide thoughtful recommendations, and appropriately challenge stakeholder assumptions or requests.
- Working knowledge of learning technologies and standards, including learning management systems, SCORM or comparable content standards, accessibility, testing, publishing, completion tracking, and responsible use of AI and emerging technologies.
- Ability to develop meaningful learning and performance outcomes, practice, assessments, and measures of success and use available data, feedback, and evaluation findings to improve learning solutions.
- Strong writing, visual communication, quality assurance, and attention to detail, with demonstrated commitment to accessibility, inclusive design, accuracy, consistency, and continuous improvement.
Minimum Job Qualifications- Bachelor's degree in instructional design, education, learning and development, psychology, organizational development, communications, or related discipline required. Master's degree in learning sciences, instructional technology, human resources, or related field preferred.
- 6 years of relevant experience designing and developing learning solutions required. Experience should include:
- Direct consultation with stakeholders and subject matter experts to identify performance and learning needs.
- Independent management of learning projects from discovery through implementation.
- Design and development of learning solutions across multiple modalities, including both digital and instructor-led learning.
- Development of finished learning products using contemporary learning technologies and authoring tools.
- 7 or more years of relevant experience preferred.
- Experience in healthcare or another complex organization preferred.
- Experience preparing, testing, and deploying content in Workday Learning or a comparable platform preferred.
- Professional certifications in learning and development or human resources (e.g., ATD, CPTD)
License/Certification/Registration Required: None
Supervisory Responsibilities: No
Patient Contact: No
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$88,000.00 - $101,400.00
