Cisco Account Learning & Development Lead
Career Framework: P4 - Location: London or Chicago
Job Summary
The Learning & Development Lead is responsible for designing, implementing, and managing comprehensive learning programs that align with the Cisco’s account's strategic objectives. The primary focus of this role is high-level skills consultation and proactive stakeholder management, ensuring that learning solutions directly address business challenges. The role also supports the account's AI transformation by preparing employees to adapt to AI-driven workforce shifts and leveraging modern, AI-enabled tools to enhance learning delivery. This is an active, execution-focused position. The successful candidate must balance strategic stakeholder consulting with direct facilitation, demonstrating a hands-on commitment to executing programs from end to end.
- Primary Stakeholders: Account directors and leaders across Cisco; PPs / PXPs; T&D Product Leads; REMS Senior Learning Partner; peers across the on-account and platform L&D team.
- Direct Reports: 1 L&D Project Manager
- Reports to: Global L&D Lead.
- Ways of working: You will be part of a highly collaborative team and be working in a fungible pool with the wider REMS L&D team as priorities dictate.
Job Details
- Skills Consultation & Needs Diagnostics: Serve as the primary L&D consultant for the Cisco account. Apply deep diagnostic skills to uncover root competency gaps behind training requests and scope tailored, high-impact learning solutions.
- Stakeholder Management & Influencing: Establish trusted advisor relationships with senior account leadership, business partners, and department heads. Align diverse stakeholders around a unified, standardized learning model and communicate L&D's strategic value clearly.
- Active Facilitation & Hands-On Delivery: Personally deliver, facilitate, and execute a range of development programs, including leadership development, skills training, and employee onboarding. Maintain a high level of visibility by actively leading both digital and in-person learning interventions.
- Strategy & AI Integration: Develop and implement the account’s L&D strategy in alignment with wider business goals. Integrate foundational AI upskilling pathways to ensure employees successfully adapt to evolving, technology-driven roles.
- Performance & Succession Planning: Partner with HR and department heads to support performance management, design development plans for high-potential employees, and support succession planning initiatives.
- Evaluation & Budget Management: Monitor and evaluate program effectiveness using key performance indicators (KPIs). Manage the account L&D budget efficiently to ensure cost-effective resource allocation
Key Skills
- Skills Consultation: Outstanding consulting and scoping abilities; capable of diagnosing performance gaps, identifying future capability requirements, and aligning learning solutions directly to commercial business goals.
- Stakeholder Management & Influencing: Expert ability to build trust quickly with senior account directors and key client stakeholders; skilled at managing expectations, presenting data-driven business cases, and negotiating shared outcomes.
- Facilitation & Execution: Strong pedigree in direct classroom and virtual facilitation; possesses a "roll-up-the-sleeves" mindset to drive programs from concept through to hands-on execution.
- Agility & Comfort with Change: Thrives working at pace in an ambiguous, fast-evolving environment; easily adapts approach as AI capabilities and business priorities shift
- Data-Driven Storytelling: Leverages metrics and completion data to build a narrative around the business value and impact of L&D initiatives.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:
125,000.00 – 140,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –Chicago, IL
Job Tags:
Change Agility, Continuous Learning, Data Storytelling, HR Initiatives, HR Strategic Management, Human Resource Management, Industry Knowledge, Influencing Change, Instructional Design, Leadership Development Programs, Learning Tools, Matrix Management, Microsoft Excel, PowerPoint Presentations, Program Evaluations, Real Estate Industry Knowledge, Resourcefulness, Working Independently
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
