Contributes to the creation, development, and implementation of the Bank’s learning and development strategies. Designs, develops, and delivers learning solutions that address business needs, close skill gaps, and enhance employee capabilities across the organization. Responsible for facilitating internal programs and workshops and managing learning programs.
Essential Accountabilities:
Needs Analysis & Solution Design
- Conduct training needs analysis at departmental and team levels
- Apply instructional design methodologies (ADDIE) to create effective learning experiences that drive behavioral change and business results
- Design learning solutions grounded in adult learning theory and evidence-based practices to maximize knowledge retention and application
- Partner with business lines to identify learning gaps and design solutions to meet business requirements
- Develop self-paced learning content, job aids, tools, and learning resources
Training Delivery & Facilitation
- Conduct engaging training sessions in virtual and in-person formats
- Administer behavioral and strengths-based assessments (e.g., DISC, StrengthsFinder, etc.)
- Facilitate assessment debrief sessions to support individual and team development
Program Management
- Support and manage vendor relationships for organizational learning curricula
- Manage learner communications and engagement campaigns
- Evaluate program effectiveness and measure learning outcomes
Development Program Support
- Collaborate with Talent Development Senior Specialist on development programs for talent pipeline
- Support high-potential and leadership development programs
- Contribute to the design and delivery of enterprise-wide development initiatives
Education and Experience
- Bachelor’s degree and 5 years of related work experience OR
- Two years of college and 7 years of related work experience
Knowledge Areas – Advanced Level
- Instructional design methodologies (e.g., ADDIE) and evidence-based adult-learning principles.
- Evaluation models (e.g., Kirkpatrick/Phillips) and learner diagnostics.
- Digital learning ecosystems: LMS administration, analytics, and content authoring (e.g., Articulate 360).
- Behavioral/strengths assessments (e.g., DISC, CliftonStrengths) and interpretation standards.
Skill Areas – Advanced Level
- Designing and developing engaging learning solutions, including e‑learning, job aids, and blended learning
- Facilitating interactive workshops and virtual training sessions for diverse audiences
- Building and publishing digital learning content with tools such as Articulate 360
- Producing engaging multimedia learning content using industry-standard tools (e.g., Adobe Creative Suite) to create professional voiceovers, edit video tutorials, and design interactive materials that address diverse learning needs
- Partnering with business lines, conducting needs assessments, and consulting to co‑create solutions
- Administering assessments, interpreting results, and facilitating individual or team development debriefs
- Planning and managing learning initiatives, timelines, stakeholders, and vendor relationships
- Evaluating learning effectiveness, analyzing data, and making continuous‑improvement recommendations
- Demonstrating creativity, adaptability, and innovative thinking to support organizational change
Preferred Certifications:
- ATD Instructional Design
- ATD E-Learning Instructional Design
- ATD Articulate Storyline
- DiSC and CliftonStrengths
Location: onsite in Cleveland, OH, Columbus, OH, Cincinnati, OH, or Pittsburgh, PA
The expected starting salary range for the Learning and Development Consultant is between $81,600 and $102,000 annually. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and market data.
The Cleveland Fed offers benefits to support overall health and financial security. Learn more about our benefits here:
Physical Demands and General Working Conditions
This is not necessarily an exhaustive list of all responsibilities, duties, standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.
Full Time / Part TimeFull time
Regular / TemporaryRegular
Job Exempt (Yes / No)Yes
Job CategoryHuman Resources Family Group
Work ShiftFirst (United States of America)
