SummaryThe League Quality Leader (LQL) is the
end-to-end owner of Quality, Customer Experience, and Circularity across an entire League within Power Products NAM.
This role provides
strategic direction, ensures
robust governance, and drives
Product and Process robustness, prevention maturity, reliability, and environmental performance across all offers in the league.
The LQL acts as the
single point of accountability for quality, systemic customer issues, and circularity outcomes.
Key Responsibilities- Strategic Quality & Customer Leadership
- Define and deploy the League Customer Satisfaction & Quality strategy, including long-term roadmap quality requirements, customer experience goals, and reliability expectations.
- Challenge engineering, product management, and manufacturing to ensure VOC, field performance data, and customer escalations are translated into actionable improvements.
- Serve as the Customer Advocate for the league, ensuring transparency, urgency, and cross-functional alignment on customer-facing issues.
- Governance & Decision-Making
- Lead league-level governance:
- Make strategic decisions on derogations, stop deliveries, containment strategy, and systemic design or process risks.
- Ensure full application of PEP, I2P, DfSR, Quality Alerts, and reference quality processes across all offers.
- Prevention, Design Robustness & Reliability
- Drive maturity of prevention tools including:
- Reliability testing and data analytics
- 8D systemic problem solving
- Anticipate risks early in design cycles and enforce reliability gates, design assurance thinking, and life-cycle robustness reviews.
- Sustainability, Circularity & Environmental Stewardship
- Lead the Circularity Highway for the league: reuse, repair, refurbishment, scrap reduction, material recovery, and backward flows.
- Own League CO₂ performance and drive eco-design integration into legacy releases and life-cycle extensions.
- Partner with sustainability teams to embed environmental KPIs into offer governance and operational reviews.
- People Leadership & Capability Building
- Lead and develop Offer Quality Leaders (OQLs) and Customer Advocate Experts.
- Create high-performance routines, standardized methods, and shared tools to elevate quality capability across teams.
- Cultivate a culture of empowerment, accountability, continuous improvement, and customer passion.
Success Indicators - League Quality Metrics, warranty, reliability, and systemic issue metrics.
- Quality governance maturity and stakeholder alignment.
- Reduction in CO₂ footprint, scrap, rework, and circularity waste streams.
- Speed and effectiveness of escalations and customer problem resolution.
- Predictable execution of PEP/I2P processes and regulatory readiness.
Key Interfaces - Offer Quality Leaders (direct)
- Supplier Quality & Plant Quality
- Marketing, Customer Care Center, Front Office
- Sustainability, DfSR & EcoDesign teams
Qualifications - BS in Mechanical, Industrial, Electrical Engineering (preferred).
- 12+ years in Quality, Manufacturing, R&D, Industrialization, or Reliability.
- Expert understanding of quality processes (8D, FMEA, PPAP/APQP, reliability).
- Strong leadership, team management, communication, and stakeholder management skills.
- Ability to influence across large, matrixed organizations.
- Travel required (domestic/international as needed)
Bring your quality leadership expertise to a team that's ready to welcome you - apply today!
For this U.S. based position, the expected total pay range is USD 168,800 - USD 253,200 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits), flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, 20 days of paid time off per year (pro-rated in the first year of employment based on start date).
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares (eligibility depends on start date), and 401(k) + match.
Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program (including service anniversary), sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, initiatives that support youth education, and military leave benefits.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
