5+ years of leadership experience in furniture home delivery or warehouse operations
Proven ability to lead third-party carrier providers
Expertise in hiring, training, and coaching employees
Strong understanding of profit and loss management and related business processes
Excellent communication skills with diverse teams
Passion for delivering world-class customer service
Proficient in MS Word and Excel, with daily usage required
Responsibilities
Live and embody RH's vision, values, and beliefs
Assess and develop team members for optimal performance
Strategically oversee daily workflow and deliverables
Manage all aspects of P&L, including analysis and reporting
Align home delivery experience with luxury service standards
Evaluate performance of logistics vendors against key metrics
Drive continuous improvement through root-cause analysis and corrective actions
Resolve escalated customer service issues promptly
Benefits
Commitment to promoting pay equity
Opportunities for professional development and growth
Dynamic work environment focused on team collaboration
Access to a people-first culture that values employee well-being
Potential for travel to client locations within assigned territory
Full Job Description
Job Description
As Senior Leader, you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.
YOUR RESPONSIBILITIES
Live Our Vision, Values and Beliefs every day
Assess, coach, train, mentor and develop direct reports to perform at an optimal level
Strategically plan, direct and oversee daily workflow and deliverables across all functions
Own all facets of P&L management and accountability, including analysis and reporting
Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries
Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery
Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards
Address and resolve escalated customer service issues in a timely and thorough manner
OUR REQUIREMENTS
5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers
Adept at hiring, training, coaching and executing all facets of employee performance
Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles
Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills
Relentless passion for providing world-class service within the organization and to our customers
Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position
Ability to visit clients in assigned geographic territory
Must pass background, MVR and drug screen
OUR PHYSICAL REQUIREMENTS
Ability to lift at least 50lbs
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
About RH
RH (formerly Restoration Hardware) is a luxury home furnishings retailer that offers furniture, lighting, textiles, bathware, decor, and outdoor products. The company operates through its retail galleries, source books, and websites. RH's products are designed to appeal to affluent consumers who are interested in high-end, modern home decor. The company has been expanding its product offerings and store footprint in recent years, and has also launched a hospitality business that includes restaurants and boutique hotels.
