Job DescriptionPosition Summary As Lead Technology Analyst for custom development within the Design Technologies team, you will serve as the primary liaison between business stakeholders and external development partners, overseeing the delivery of custom development solutions for the detailers, engineers, BIM teams, and other groups integral to the design project lifecycle across Southland's national footprint. This role will focus on driving standardization, improving process efficiency, and ensuring aligned delivery from external development partners. This includes but is not limited to requirement gathering for scopes of work, backlog management, UI mockups, testing, deployment, and documentation. The position will require managing the full lifecycle of development requests, managing change adoption, and maintaining strong relationships with both internal stakeholders and external vendors.
Position DetailsRelationship Building/Management
- Effectively build and maintain strong working relationships with internal stakeholders, including Design Technologies, AEC Technologies, Engineering, IT, Operations, and Divisional leadership, to ensure alignment on custom development priorities and business objectives.
- Act as the primary liaison between Southland and external development partners, facilitating collaboration with business stakeholders to translate needs into development initiatives while overseeing development performance, service quality, and cost-effective delivery of solutions.
- Present custom development strategies, updates, and solution capabilities to employees in a variety of roles and at all organizational levels.
- Engage with industry groups, technology partners, and trade organizations to identify emerging technologies, development trends, and best practices that may benefit Southland.
Workflow Optimization
- Collaborate with divisional teams to analyze business processes and workflows, identifying opportunities where custom development solutions can enhance efficiency, improve accuracy and productivity, and support the standardization of business processes across Southland.
- Lead the evaluation, implementation, and continuous improvement of enterprise custom development solutions and proof-of-concept initiatives.
- Develop and maintain scalable development lifecycle processes that improve efficiency, transparency, and consistency for both internal stakeholders and external development resources.
Custom Development Management & Deployment
- Lead end-to-end implementation of custom development solutions across Southland through request intake, requirement gathering, prioritization, scoping, testing, deployment, and ongoing support.
- Develop GitHub issues, detailed scopes of work, and UI mockups to ensure successful execution by external development partners.
- Manage development backlogs, releases, and request prioritization based on business needs and strategic objectives.
- Coordinate and oversee user acceptance testing (UAT) to validate functionality, usability, and business requirements prior to production deployment.
- Collaborate with external development partners to resolve defects, enhance functionality, and drive continuous improvement.
Change Management
- Lead change management efforts for custom development initiatives by communicating benefits and expected outcomes to stakeholders, ensuring smooth implementation and successful adoption across affected teams.
- Partner with business leaders and key stakeholders to prepare teams for process and technology changes as well as address potential challenges.
- Establish feedback loops to gather user input, measure adoption, and identify opportunities for future enhancements.
Training, Support & Documentation
- Serve as ongoing support for custom development design solutions and the primary means of escalation for user-reported issues, coordinating troubleshooting efforts between business users, internal teams, and external developers.
- Create and maintain comprehensive documentation and knowledge management resources, including SharePoint content, release notes, solution functionality details, and development request tracking, to support the effective delivery and adoption of custom development solutions.
- Develop and execute communication, training, and rollout strategies for custom development solutions, facilitating both virtual and in-person sessions while creating learning materials that minimize disruption, maximize user engagement, and support successful adoption across Southland's divisions.
Strategic Planning & Governance
- Collaborate with stakeholders across business and enterprise teams to ensure custom development initiatives align with team strategy and Southland's broader objectives.
- Establish and maintain development standards, practices, and delivery processes to ensure consistency, quality, and scalability across all custom development solutions for the company's national footprint.
- Drive enterprise-wide standardization of custom development solutions while balancing divisional business requirements.
- Prioritize custom development initiatives based on user metrics, business value, impact, and strategic alignment.
Qualifications - Bachelor's degree in Construction Management, Information Technology,Computer Science, Engineering, or a related field preferred.
- 5+ years of experience leading technology initiatives, software implementation projects, custom development efforts, or related programs.
- Working knowledge of Autodesk technologies, particularly Revit API and design workflows.
- Excellent active listening, communication, collaboration, and customer service skills to understand requests and ensure alignment.
- Familiarity withMEP processes,BIM, andconstruction project workflows.
- Excellent program management skillsand ability to manage timelines and resources.
- Strong analytical, critical thinking, and problem-solving skills.
- Ability to meet people where they are and assist them through change management to reach desired outcomes.
- Ability and willingness to support and provide guidance to less experienced team members.
- Experience with the following is not required, but a plus:
- Revit API
- GitHub, Visual Studio, or related development tools
- Halo or similar IT service management platforms
- Agile, Scrum, or other software development lifecycle methodologies
Benefits As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:
- 401(k) plan with 50% company match (no cap) and immediate 100% vesting
- Medical, dental, and vision insurance (100% paid for employee)
- Annual bonus program based upon performance, achievement, and company profitability
- Term life, AD&D insurance, and voluntary life insurance
- Disability income protection insurance
- Pre-tax flexible spending plans (health and dependent care)
- Paid parental leave
- Paid holidays, vacation, and personal time
- Training/professional development opportunities and company-paid memberships for professional associations and licenses
- Wellness benefits
