Job Function: Customer Management
Job Sub Function: External Customer/Product Training
Job Category:Professional
All Job Posting Locations:Raynham, Massachusetts, United States of America
Job Description:About Orthopaedics
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that's reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems.
Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.
Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
We are searching for the best talent for
Lead Specialist, Spine & Sports Education in Raynham, MA.
Purpose:DePuy Synthes is recruiting a Lead Specialist, Spine and Sports Education based in Raynham, MA. This role combines program leadership for Spine and Sports customers and sales education with coordination of Customer Education Visits and Commercial Onboarding. The Lead Specialist will plan, manage, and deliver high-quality educational experiences; serve as a key point of contact for learners and stakeholders; and provide program and administrative support across the education continuum.
The individual will collaborate with Professional Education and Commercial Education leadership, Marketing, meeting planners, the Field Sales Organization, faculty, health care professionals, and cross-functional partners to align priorities and execute cohesive programs. The role is accountable for consistent program delivery, effective communication, and compliance with company safety requirements and all applicable legal, regulatory, and Health Care Compliance policies, including AdvaMed, Pharma, ACCME, and other global requirements.
You will be responsible for:- Support execution of the North America education strategy for Spine & Sports Professional Education and Commercial Education.
- Lead and execute Customer Education Visit programs annually, including planning, stakeholder coordination, communications, on-site support, and follow-up.
- Lead the Commercial Education Orientation program and deliver virtual onboarding sessions for new members of the Field Sales Organization.
- Serve as a primary point of contact for field sales organization new hires, helping ensure a smooth, consistent, and engaging experience.
- Liaise among internal and external stakeholders to plan and deliver impactful education programs.
- Gather and translate learner, customer, and stakeholder insights to identify unmet needs and inform future educational and product offerings.
- Maintain relevant Spine and Sports clinical, procedural, disease-state, and competitive-product knowledge to support accurate and effective learning solutions.
- Use existing and emerging technologies to engage stakeholders, reinforce key concepts across the education continuum, and select effective delivery methods for each learning need.
- Provide general administrative and program support to the education team and its leadership, including communications, learner tracking, and coordination of required tools and processes.
- Promote safe work practices, comply with operating room training and safety standards, and support efficiency, spend optimization, and productivity initiatives.
Qualifications / Requirements:
- Bachelor's degree and a minimum of four years of relevant professional experience.
- A minimum of two years of experience in Medical Device Education, Sales, and/or Marketing or equivalent surgeon customer-facing experience is preferred
- Demonstrated success leading initiatives and designing or delivering programs, events, or learning experiences.
- Strong project management, organization, communication, collaboration, and influencing skills, with the ability to manage multiple priorities in a matrix organization.
- High degree of ownership, accountability, sound judgment, practical problem-solving ability, and commitment to a strong customer and learner experience.
- Proficiency with Microsoft Office and virtual meeting applications, with the ability to learn proprietary tools.
- Ability to work on site in Raynham, MA and support in-person clinical education courses, customer education visits, and other events as required.
Required Skills:Preferred Skills:Analytical Reasoning, Communication, Confidence Building, Customer Satisfaction, Customer Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Organizing, Performance Measurement, Presentation Design, Problem Management, Problem Solving, Product Knowledge, Reporting and Analysis, Training Delivery Methods
The anticipated base pay range for this position is :$94,000.00 - $151,800.00
Additional Description for Pay Transparency:
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation -120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
Holiday pay, including Floating Holidays -13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave - 80 hours in a 52-week rolling period10 days
Volunteer Leave - 32 hours per calendar year
Military Spouse Time-Off - 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
